ICCS, a Business Process Outsourcing company, proposes to assist your setup by not only executing the typical outsourced BPO services, but by committing to provide the essential support for escalation to next levels. To this end, in capacity of a BPO company, we have worked out a befitting partnership model, wherein we suffice as your operational arm and thus make the growth transformation easier & profitable.
Job Details:
Role: Call Quality Analyst
Qualification: Any Graduate
Experience: 1- 2 years
Salary/CTC: Best in Industry
Job Location: Chennai
Walk-in Date: 30 January – 2nd February , 9.30 AM – 5.30 PM
Last Date: ASAP
Job Description:
Call Quality Analyst
Location:Chennai- Sholinganallur
Experience: 1 years
Joining: Immediate Joiner Required
Job Summary:
We are looking for an Immediate Joiner to monitor and evaluate customer interactions to ensure quality, compliance, and an excellent customer experience. The role focuses on identifying gaps, providing actionable feedback, and supporting continuous improvement across customer service teams.
Key Responsibilities:
- Monitor and score calls, chats, and emails against quality standards
- Provide clear, constructive feedback to agents and team leaders
- Identify trends, training needs, and improvement areas
- Ensure adherence to company policies and procedures
- Prepare quality reports and insights
Requirements:
- High attention to detail and objective evaluation skill
- Prior experience in Call Quality Analysis or Call Center Operations
- Strong analytical, listening, and communication skills
- Knowledge of call center KPIs and QA tools
How to Apply for ICCS Walkin Drive ?
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| No need to apply – Just attend the walk-in drive at the address below. Time and Venue 30 January – 2nd February , 9.30 AM – 5.30 PM ICCS ,Tek Meadows Campus Tower C 3rd Floor, Rajiv Gandhi Salai, Chennai, Tamil Nadu 600119 Contact – Prabakaran ( 7200602952 ) | |
| Apply Link: Click Here |
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