Teleperformance has announced a Walk-in Drive 2026 for the position of Customer Support Executive (Email / Chat Support) in Chennai. This hiring initiative is aimed at candidates with prior experience in customer support who are interested in working in a non-voice international process. The role focuses on providing customer assistance through email and chat platforms.
This walk-in drive offers an excellent opportunity for professionals with at least one year of experience in customer support processes to join a global organization in the BPO industry. Candidates with strong English communication skills and the ability to handle customer interactions effectively are encouraged to attend the walk-in interview.
Walk-in Job Overview
- Company Name: Teleperformance (TP)
- Job Role: Customer Support Executive – Email / Chat Support
- Qualification: Any Graduate
- Experience: Minimum 1 Year in Customer Support International Process
- Salary: 2.25 – 4 LPA
- Job Location: Chennai (Ambattur)
- Walk-in Date: 17 March – 26 March 2026
- Walk-in Time: 9:30 AM – 2:30 PM
- Employment Type: Full Time, Permanent
- Industry: BPM / BPO
- Department: Customer Success, Service & Operations
- Role Category: Non Voice Process
- Openings: 30
- Work Schedule: 9 hours per shift with rotational day and night shifts (24×7 operations)
- Work Days: 5 working days with 2 rotational week offs
About Company
Teleperformance is a global leader in digital business services and customer experience management. The company provides a wide range of outsourcing services, including customer support, technical assistance, back-office operations, and content moderation for global organizations.
Founded in France, Teleperformance has grown into a multinational organization with operations in many countries and support for hundreds of languages. The company works with major global brands across industries such as telecommunications, retail, banking, travel, and technology.
Teleperformance combines advanced technologies such as AI, automation, and analytics with human expertise to deliver efficient and personalized customer service solutions. The company focuses on maintaining high service standards while emphasizing values such as professionalism, empathy, and innovation.
With a strong presence in India, Teleperformance operates several contact centers that provide customer support services to international clients.
Job Description
Teleperformance is looking for candidates who have experience handling email and chat support processes. The role involves assisting customers by responding to queries, resolving issues, and providing information through digital communication channels.
Selected candidates will work in a non-voice international process, which means the primary communication with customers will be through written formats such as email and chat rather than phone calls.
The job requires strong typing skills, clear written communication, and the ability to handle multiple conversations simultaneously. Candidates should also be capable of maintaining professionalism while interacting with customers and resolving their concerns efficiently.
Since the process operates around the clock, candidates must be flexible to work in rotational shifts.
Key Responsibilities
- Respond to customer queries through email and chat platforms
- Provide accurate information regarding products, services, and policies
- Resolve customer issues in a timely and professional manner
- Maintain clear and effective written communication with customers
- Document customer interactions and maintain proper records
- Coordinate with internal teams when required to resolve customer concerns
- Ensure customer satisfaction by delivering prompt and helpful support
Required Skills
- Strong written and verbal English communication skills
- Experience in email or chat-based customer support processes
- Good typing speed and accuracy
- Ability to manage multiple customer conversations simultaneously
- Strong problem-solving and analytical skills
- Ability to remain professional and patient while handling customer queries
- Organizational skills and ability to prioritize tasks effectively
Eligibility Criteria
Candidates interested in attending the Teleperformance walk-in drive must meet the following eligibility requirements.
Applicants should have completed a graduate degree in any discipline from a recognized university. In addition, candidates must have a minimum of one year of experience in an international customer support process, particularly in email or chat-based support roles.
Strong English communication skills are essential for this position, as the job involves interacting with international customers. Candidates should also be comfortable working in a 24×7 operational environment, which includes rotational day and night shifts.
Applicants must be capable of managing multiple tasks and maintaining high levels of customer service quality while responding to queries.
Documents to Carry
Candidates attending the walk-in interview should bring the following documents:
- Updated Resume
- Passport Size Photographs
- Valid Government ID Proof
- Educational Certificates
- Experience Documents such as offer letters, relieving letters, or salary slips
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 17 March – 26 March 2026 |
| Time | 9:30 AM – 2:30 PM |
| Venue | Ambit IT Park, 3rd Gate, Ground Floor |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Is prior experience required for this walk-in drive?
Yes. Candidates must have at least one year of experience in a customer support international process, particularly in email or chat support.
What qualification is required for this job?
Applicants must be graduates in any discipline to apply for the Customer Support Executive role.
What documents should candidates carry for the interview?
Candidates should bring their updated resume, ID proof, passport-size photographs, educational certificates, and experience documents.
What is the job location for this role?
The selected candidates will be working in Chennai (Ambattur).