IntouchCX Walk in Drive for Process Executive

IntouchCX is a global customer experience and business process outsourcing company that helps brands deliver efficient, high-quality customer support. Formerly known as 24-7 Intouch, the company rebranded to reflect its focus on innovation, digital transformation, and AI-driven solutions. IntouchCX provides services such as omnichannel customer support, back-office operations, trust and safety, automation, and CX consulting. Operating across multiple countries, it serves clients in industries like technology, e-commerce, finance, and gaming. The company emphasizes a people-first culture, continuous improvement, and the use of advanced technology to enhance customer satisfaction and business performance worldwide.

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Job Details:

Role: Process Executive

Qualification: Any GraduatIon

Experienced: 0 – 4 years

Location: Hyderabad

Salary: Best In Industry

Walk-in Date: 21st – 27 February , 11.30 AM – 3.00 PM

No of openings: 50

Job Description:

We are seeking dynamic and customer-focused professionals for our International Voice Process. The candidate will be responsible for handling inbound and outbound customer calls, resolving queries efficiently, and ensuring high levels of customer satisfaction. Prior experience in customer support and customer retention will be an added advantage.

Key Responsibilities:

Handle inbound and outbound international customer calls.
Provide accurate information and resolve customer queries in a timely manner.
Maintain a high level of professionalism and customer service.
Identify customer needs and offer appropriate solutions.
Ensure customer satisfaction and work towards customer retention.
Meet quality standards and productivity targets.
Document customer interactions accurately in the system.
Follow company policies and process guidelines.

Required Skills:

Excellent verbal communication skills in English.
Good listening and problem-solving abilities.
Basic computer knowledge.
Ability to handle pressure and meet targets.
Willingness to work in night shifts / graveyard shifts.
Strong interpersonal skills.

Preferred Skills:

Experience in customer support or international voice process.
Knowledge of customer retention strategies.
Experience in handling escalations.
Sales or upselling experience.

Qualification:

Any Graduate / Undergraduate

Apply now by sharing your resume to yasmidha.noor@intouchcx.com (OR) (+91) 7386528418

IntouchCX Walkin Drive Detail

If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.

IMPORTANT
Just attend the walk-in drive at the address below. Time and Venue 21st February – 27 February , 11.30 AM – 3.00 PM 5th Floor, B16 Building, Behind Inorbit Mall, Raheja Mindspace, Hi-tech City, Hyderabad- 500081 Contact – HR Yasmidha (7386528418 )
Apply Link : Click Here