Atria Convergence Technologies (ACT) has announced a Walk-in Drive 2026 for the position of Customer Care Executive in Chennai. This hiring drive offers an excellent opportunity for graduates and customer service professionals looking to build a career in the telecom and broadband industry.
Candidates with strong communication skills, customer handling abilities, and experience in voice processes are encouraged to attend the walk-in interview. The company is hiring for multiple openings and offers a full-time permanent role.
Walk-in Job Overview
- Company Name: Atria Convergence Technologies (ACT)
- Job Role: Customer Care Executive
- Qualification: Any Graduate
- Experience: 0–2 Years
- Salary: ₹2.25 – ₹3.25 LPA
- Job Location: Chennai, Tamil Nadu
- Walk-in Date: 17th June – 18th June 2026
- Walk-in Time: 10:00 AM – 1:30 PM
- Employment Type: Full-Time, Permanent
About Company
Atria Convergence Technologies (ACT) is a leading broadband and digital services provider in India. The company offers high-speed fiber broadband, digital television, and related communication services to residential and business customers across multiple cities. ACT is recognized for its advanced fiber-optic network infrastructure and customer-focused services.
Operating across several states in India, ACT serves millions of customers through innovative internet and entertainment solutions. The organization provides employees with opportunities to work in a dynamic environment while developing customer service, communication, and operational skills. ACT continues to expand its services and strengthen its presence in the telecommunications sector.
Job Description
ACT is hiring Customer Care Executives to support customer service operations and enhance customer satisfaction. The role involves interacting with existing and potential customers, addressing service-related queries, maintaining customer records, and ensuring a positive customer experience.
Selected candidates will be responsible for handling inbound and outbound customer interactions, resolving concerns efficiently, and supporting customer retention efforts. The position requires excellent communication skills, strong interpersonal abilities, and the capability to work in a customer-centric environment.
Key Responsibilities
- Communicate with existing and prospective customers regarding products and services.
- Respond to customer inquiries and resolve concerns effectively.
- Maintain accurate records of customer interactions and service requests.
- Manage customer accounts to ensure service satisfaction.
- Identify potential sales opportunities and forward leads to relevant teams.
- Build and maintain strong customer relationships.
- Use company-approved communication guidelines while handling customer interactions.
- Support customer retention and service improvement initiatives.
Required Skills
- Excellent communication skills.
- Strong interpersonal abilities.
- Customer service orientation.
- Inbound and outbound calling skills.
- Customer query resolution skills.
- Telecalling experience or voice process knowledge.
- Basic proficiency in MS Excel and MS Word.
- Ability to manage customer accounts effectively.
- Strong problem-solving abilities.
- Team collaboration skills.
Preferred Language Skills
- English
- Hindi
- Kannada
Eligibility Criteria
Candidates must meet the following requirements:
- Any graduate degree is eligible.
- Candidates with 0–2 years of experience can apply.
- Experience in customer service, telecalling, inbound process, or outbound process is preferred.
- Strong communication and interpersonal skills are mandatory.
- Basic knowledge of MS Excel and MS Word.
- Willingness to work in a six-day work schedule.
- Ability to work with rotational weekly offs and rotational day shifts.
- Age should not exceed 33 years.
This opportunity is suitable for candidates interested in customer support, voice processes, and customer relationship management roles.
Documents to Carry
- Updated Resume
- Passport Size Photos
- Valid ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Candidates should ensure all documents are available for verification during the interview process.
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 17th June – 18th June 2026 |
| Time | 10:00 AM – 1:30 PM |
| Venue | ACT Fibernet (T-Nagar Office), New No. 68, Block No. 143, Old Door No. 30-C, South Boag Road, Chevalier Shivaji Ganesan Road, T. Nagar, Chennai, Tamil Nadu 600017 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Can freshers attend the ACT Walk-in Drive 2026?
Yes. Candidates with 0–2 years of experience, including freshers, are eligible to attend.
What qualification is required for the Customer Care Executive role?
Applicants must possess a graduate degree from a recognized institution.
What skills are preferred for this position?
Strong communication skills, customer service abilities, telecalling experience, and basic MS Office knowledge are preferred.
What documents should candidates bring for the interview?
Candidates should carry an updated resume, passport-size photographs, valid ID proof, educational certificates, and experience documents if applicable.
What is the salary offered for this role?
The salary range mentioned for this position is ₹2.25 lakh to ₹3.25 lakh per annum.