Ebay Off Campus Drive 2024: Hey there! Exciting news for freshers – Ebay is hosting an Off Campus Drive in 2024 for the role of IH-GCX Team Mate, and they are on the lookout for graduates like you! If you’re eager to jumpstart your career, this opportunity might be just what you need. To apply, all you have to do is visit the provided page where you’ll find everything you need to know – from the registration and application link to eligibility criteria and a detailed job description. Don’t miss out on this chance to kickstart your professional journey with Ebay!
About Company:
eBay Inc. is an American multinational e-commerce company based in San Jose, California, that brokers customer to customer and retail sales through online marketplaces in 190 markets worldwide. At eBay, eBay create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive — no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.
Designation Details:
Job Role: IH-GCX Team Mate
Qualification: Any Graduation
Batch: Any Batch candidates can apply
Location: Remote/ Mumbai
Experience: Freshers/ Any
Salary: Best In Industry
Job Description:
Providing a timely resolution as well as maintaining a positive relationship with the account management group. This teammate will be the primary point of contact for AM’s and proactively connect with sellers either via phone or emails to help resolve their issues.
Responsibilities
- Handle day to day reactive issues with customers email and chat channel.
- Outreach could be phone
- Complete assigned tasks and responsibilities in a timely and efficient manner
- Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes.
- Meet and exceed the turnaround time and quality of delivery as per the specified target, have an eye for details.
- Work as per defined processes and SLA – outlook issue process
- Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
- Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
- Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
- Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
- Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
- Share timely findings with the Account Manager and key stakeholder.
- Share learning with team in daily huddles for exciting/unique issue/query worked.
- Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution
- At times, use negotiation and influence to advocate on behalf of eBay and/or the customer
- Summarize and provide customer feedback to management
- Conduct Outreach activities (outbound phone and/or email) including but not limited to – Outreach to customers with product/policy information/education/rollout– Outreach to customers to drive sustainable business growth for high quality sellers and help to maintain a healthy top seller community. E.g. coach customers in regard to policies that may impede progress on their account or result in selling restriction, support to correct listing that are in violation, share best practices to avoid violations etc.
- Handle escalated complicated cases
Qualification & Skills required: –
- Graduation is Mandatory
- Demonstrate strong probing and problem solving skills
- Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
- Expert knowledge of MS Office especially PPT and Excel.
- Data interpretation and Quality insight understanding is an added advantage to succeed in this role.
- Ability to work well in a team environment and collaborate effectively with others.
- Excellent time management, strong communication and interpersonal skills.
- Self-starter with a positive attitude.
- Ability to remain professional at all times.
How to Apply for Ebay Off Campus Drive 2024?
Step 1: Go through the VisitJobsite entire Ebay Off Campus Drive 2024 article.
Step 2: if you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.
To Apply for Ebay Off Campus Drive IH-GCX Team Mate Role: Click here
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