ICCS, a Business Process Outsourcing company, proposes to assist your setup by not only executing the typical outsourced BPO services, but by committing to provide the essential support for escalation to next levels. To this end, in capacity of a BPO company, we have worked out a befitting partnership model, wherein we suffice as your operational arm and thus make the growth transformation easier & profitable.
Job Details:
Role: Customer Support Executive
Qualification: Bachelor’s degree
Experience: 0- 1 year
Salary/CTC: Best in Industry
Job Location: Chennai
Walk-in Date: 17th December – 23 December , 9.30 AM – 5.30 PM
Last Date: ASAP
Job Description:
Job Summary
We are looking for a Customer Support Executive to handle inbound and/or outbound voice calls, assist customers with their queries, resolve complaints, and provide accurate information while maintaining high service quality and customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner
- Understand customer issues and provide effective resolutions within defined TAT
- Respond to customer queries related to products, services, billing, or technical support
- Maintain accurate records of customer interactions in CRM systems
- Escalate unresolved issues to the appropriate internal teams
- Follow company policies, scripts, and compliance guidelines
- Meet individual and team performance targets (AHT, CSAT, quality scores, attendance)
- Provide feedback and suggestions to improve customer experience
Required Skills & Qualifications
- Graduate / Undergraduate -12th can also apply
- Excellent verbal communication skills
- Good listening and problem-solving abilities
- Basic computer knowledge and typing skills
- Ability to handle pressure and manage difficult customers
- Willingness to work in shifts
- Prior experience in voice/customer support is an added advantage (freshers can apply)
How to Apply for ICCS Walkin Drive ?
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| No need to apply – Just attend the walk-in drive at the address below. Time and Venue 17th December – 23 December , 9.30 AM – 5.30 PM ICCS ,Tek Meadows Campus Tower C 3rd Floor, Rajiv Gandhi Salai, Chennai, Tamil Nadu 600119 Contact – Prabakaran ( 7200602952 ) | |
| Apply Link: Click Here |