IndusInd Bank has announced a Walk-in Drive 2026 for the position of Phone Banking Officer in Chennai. This recruitment drive is open to graduates with 0–4 years of experience who possess strong communication skills in English and Hindi. Candidates looking to build a career in the banking and customer service sector can attend the walk-in interview during the scheduled dates.
Walk-in Job Overview
- Company Name: IndusInd Bank
- Job Role: Phone Banking Officer
- Qualification: Any Graduate
- Experience: 0 – 4 Years
- Salary: ₹3 – ₹4 LPA
- Job Location: Chennai
- Walk-in Date: 16 June 2026 – 19 June 2026
- Walk-in Time: 10:00 AM – 2:00 PM
- Employment Type: Full-Time, Permanent
- No of Openings: 51
About Company
IndusInd Bank is one of India’s leading private sector banks, offering a comprehensive range of banking and financial services to individuals, businesses, and corporate customers. The bank serves millions of customers through an extensive network of branches, banking outlets, and ATMs across the country. Known for its customer-centric approach, IndusInd Bank provides services including savings and current accounts, personal loans, vehicle loans, credit cards, wealth management, and business banking solutions. With a strong focus on innovation and digital transformation, the bank continues to expand its financial services portfolio while creating rewarding career opportunities for professionals across various domains.
Job Description
IndusInd Bank is hiring Phone Banking Officers to handle inbound customer interactions and provide banking-related support. The selected candidates will be responsible for resolving customer queries, registering requests and complaints, and ensuring a positive customer experience.
The role also involves educating customers about banking products and services, generating leads, and supporting sales initiatives. Candidates must maintain compliance standards while delivering quality customer service and meeting performance targets.
Applicants should possess excellent communication skills and be comfortable working in rotational shifts based on business requirements.
Key Responsibilities
- Handle inbound customer calls professionally.
- Resolve customer queries, requests, and complaints.
- Register service requests and complaints through CRM systems.
- Educate customers about banking products and benefits.
- Generate leads and support sales activities.
- Ensure compliance with organizational policies and procedures.
- Maintain service quality, efficiency, and accuracy standards.
- Keep updated with banking products, processes, and systems.
- Achieve assigned performance and sales targets.
- Identify customer concerns and recommend improvements where necessary.
Required Skills
- Excellent verbal communication skills.
- Strong customer service orientation.
- Ability to understand and interpret customer requirements.
- Good problem-solving abilities.
- Knowledge of banking products and credit cards is preferred.
- Inbound calling and customer handling skills.
- Sales and cross-selling capabilities.
- Ability to work in a fast-paced environment.
- Proficiency in English and Hindi communication.
Eligibility Criteria
Candidates must hold a graduate degree in any discipline and have between 0 and 4 years of experience. Freshers with strong communication skills are encouraged to apply.
Applicants should be fluent in both English and Hindi, as Hindi proficiency is a mandatory requirement for this role. Candidates will be required to clear a written aptitude assessment and meet the prescribed qualifying score.
Male candidates should be willing to work in a 24/7 shift environment with rotational weekly offs. Female candidates should be comfortable working within the designated shift window specified by the organization.
Documents to Carry
- Updated Resume
- Passport Size Photos
- ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 16 June 2026 – 19 June 2026 |
| Time | 10:00 AM – 2:00 PM |
| Venue | IndusInd Bank Limited, Door No. 69, Eswaran Kovil Street, Old Mahabalipuram Road, Muthamizh Nagar, Karapakkam, Chennai 600097 |
| Registration / Official Link | Visit official website |
Frequently Asked Questions
1. Can freshers attend the IndusInd Bank Walk-in Drive 2026?
Yes. Freshers as well as candidates with up to four years of experience can apply for the Phone Banking Officer role.
2. Is Hindi language proficiency mandatory?
Yes. Candidates must be proficient in both English and Hindi to be considered for this position.
3. What is the salary offered for the Phone Banking Officer role?
The advertised salary range for this position is ₹3 lakh to ₹4 lakh per annum.
4. What documents should candidates carry for the interview?
Candidates should carry an updated resume, passport-size photographs, valid ID proof, educational certificates, and experience documents if applicable.