IndusInd Bank Walkin Drive for Phone Banking Officer

IndusInd Bank, which commenced operations in 1994, caters to the needs of both consumer and corporate customers. Its technology platform supports multi-channel delivery capabilities. As on March 31, 2022, IndusInd Bank has 2,265 Branches / Banking Outlet and 2,767 ATMs spread across 776 geographical locations of the country. The Bank also has representative offices in London, Dubai and Abu Dhabi. The Bank believes in driving its business through technology. It enjoys clearing bank status for both major stock exchanges – BSE and NSE – and major commodity exchanges in the country, including MCX, NCDEX and NMCE. IndusInd Bank was included in the NIFTY 50 benchmark index on April 1, 2013.

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Job Details:

Role: Phone Banking Officer

Qualification: Any Graduation

Location: Chennai

Experience: 0 – 4 years

Salary: Best in Industry

Total No of Openings: 80

Walk-in Date: 13th February – 19th February , 10.00 AM – 3.30 PM

Job Description:

Need dynamic service oriented team member to be a part of Contact center to cater to the needs of IndusInd Bank valuable customers over the Phone (Across all verticals).

Overall Job Description :

Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines.
Capture problem indicators, highlight and suggest improvement.
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy.
Maintain adequate knowledge levels on products, processes and systems used.
Ensure sales target are met.

Education Work Experience Requirements & Location :

Education – Essential requirement : Any graduate(15 years of education).

Work experience – Both fresher & experience.

Languages Required: English + Hindi (compulsory).

Work Timings – Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm).

Any specific requirements :

Excellent verbal communication skills Hindi Mandatory
Ability to comprehend, capture as well as interpret basic customer information.
Strong customer service focus.
Knowledge of Banking / Credit cards preferred.

Contact details : Emmanuel Theophilus : semmanuel.theophilus@indusind.com

How to Apply for Indusind Bank Walkin Drive ?

If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.

IMPORTANT
Attend the walk-in drive at the address below. Time and Venue 12th – 19th February, 10.00 AM – 5.00 PM IndusInd Bank Ltd, Karapakkam Office, Door No. 69, Eshwaran Street, Old Mahabalipuram Road, Muthamiz Nagar, Karapakkam, Chennai – 600096.
Phone Banking Officer: Click Here