Infosys BPM has announced a Walk-in Drive 2026 for the position of Senior Process Executive in the Retail Banking domain. This opportunity is ideal for candidates with experience in banking operations, US client processes, and quality monitoring roles.
Eligible candidates with 1–3 years of experience in banking or contact center operations can attend this walk-in interview in Hyderabad. Freshers with strong communication skills and relevant domain knowledge may also be considered for junior-level roles.
Walk-in Job Overview
Company Name: Infosys BPM
Job Role: Senior Process Executive – Retail Banking
Qualification: BA / BCom / BSc / BBA or equivalent
Experience: 1 – 3 Years
Salary: Best in Industry
Job Location: Hyderabad (Gachibowli)
Walk-in Date: 25th April 2026 & 27th April 2026
Walk-in Time: 9:30 AM – 11:30 AM
Employment Type: Full Time, Permanent
About Company
Infosys BPM is a global business process management (BPM) organization and a subsidiary of Infosys Limited. The company specializes in delivering end-to-end business process services across industries, helping clients improve operational efficiency, customer experience, and compliance standards.
With operations across multiple countries and delivery centers worldwide, Infosys BPM is known for its strong process-driven culture, digital transformation capabilities, and client-focused service delivery. The organization supports leading global financial institutions and enterprises by combining technology, analytics, and domain expertise. It is also recognized for its employee-friendly work culture, training programs, and career development opportunities in the BPM industry.
Job Description
The Senior Process Executive role in Retail Banking focuses on supporting US-based client operations, especially in call monitoring, quality assurance, and compliance evaluation. The role requires analyzing customer interactions, ensuring regulatory compliance, and maintaining high-quality service standards.
Candidates will work in a structured environment where they will review customer calls, assess quality using scorecards, and ensure adherence to banking and regulatory guidelines. The role also involves process validation and reporting responsibilities.
Key Responsibilities
- Review inbound and outbound customer calls based on sampling plans
- Evaluate calls using standardized quality scorecards
- Ensure compliance with US banking regulations such as FDCPA guidelines
- Maintain accurate documentation of call evaluations and feedback
- Identify trends, risks, and improvement areas in customer interactions
- Provide feedback to supervisors and client stakeholders
- Conduct process reviews across default servicing operations
- Ensure system updates and case documentation accuracy
- Monitor SLA, productivity, and quality benchmarks
- Support compliance and operational risk management activities
- Prepare reports and maintain process-related documentation
- Ensure confidentiality of customer and client data
Required Skills
- Strong communication skills in English (written and verbal)
- Good understanding of banking processes and US default servicing
- Analytical and problem-solving skills
- Knowledge of call monitoring and quality assurance processes
- Proficiency in MS Excel and reporting tools
- Ability to work in rotational and night shifts
- Strong attention to detail and documentation accuracy
- Ability to handle client-facing responsibilities
- Understanding of trade lifecycle and banking operations is a plus
Eligibility Criteria
Candidates must meet the following requirements:
- Qualification: BA / BCom / BSc / BBA or equivalent
- Experience: 1–3 years in banking operations, QA, or contact center roles
- Must have knowledge of US banking or default servicing processes
- Freshers with strong communication skills and relevant exposure may be considered for junior roles
- Must be flexible to work in night or rotational shifts
- Immediate joiners (0–15 days notice period preferred)
Documents to Carry
Candidates attending the walk-in interview must bring:
- Updated Resume (with Candidate ID if applicable)
- Passport Size Photographs
- Valid Government ID Proof (Aadhaar, PAN, Passport, Driving License, etc.)
- Educational Certificates (10th, 12th, Graduation marksheets and degree)
- Experience Letters (if applicable)
Walk-in Interview & Registration Details
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 25th April 2026 & 27th April 2026 |
| Time | 9:30 AM – 11:30 AM |
| Venue | B2, Ground Floor, Infosys Limited, Opp ISB, Gachibowli, Hyderabad – 502032 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Who can apply for Infosys BPM Walk-in Drive 2026?
Candidates with 1–3 years of experience in banking, QA, or contact center operations can apply.
Is freshers eligibility allowed for this role?
Freshers may be considered for junior-level roles if they have strong communication skills and relevant exposure.
What is the job location for this role?
The job location is Hyderabad (Gachibowli).
What is the qualification required?
Candidates must have a BA, BCom, BSc, BBA, or equivalent degree.
What shift timings are involved?
The role involves night shifts and rotational shifts based on business requirements.