Infosys BPM has announced a Walk-in Drive 2026 for the Process Executive – Service Desk role in Bengaluru. This is an excellent opportunity for fresh graduates and entry-level candidates looking to start their careers in IT support and customer service operations.
Candidates with strong communication skills, technical troubleshooting knowledge, and willingness to work in rotational shifts can attend the walk-in interview. The company is hiring for immediate openings and offering full-time work-from-office roles.
Walk-in Job Overview
- Company Name: Infosys BPM
- Job Role: Process Executive – Service Desk
- Qualification: Any Full-Time Graduate (15 Years of Formal Education)
- Experience: 0 – 1 Year
- Salary: Best in Industry
- Job Location: Bengaluru, Karnataka
- Walk-in Date: 9th May 2026
- Walk-in Time: 10:00 AM – 1:00 PM
- Employment Type: Full-Time
About Company
Infosys BPM is the business process management subsidiary of Infosys Limited and is recognized globally for delivering integrated outsourcing and business transformation services. Established in 2002, the company operates across multiple countries and serves clients from various industries through advanced digital solutions and operational excellence.
The organization focuses on customer experience, technology-driven solutions, and process optimization. Infosys BPM provides employees with opportunities to work on global projects, learn industry-leading technologies, and grow in a structured professional environment. With strong employee development programs and continuous learning initiatives, Infosys BPM is considered one of the preferred companies for freshers and entry-level professionals looking to build a long-term career in IT and business process services.
Job Description
Infosys BPM is hiring candidates for the Service Desk process to support global customers through calls and email interactions. The selected candidates will work on troubleshooting technical issues, handling support tickets, and providing effective solutions within defined timelines.
This role requires candidates to work in a 24×7 rotational shift environment, including US shifts. Applicants should be comfortable working from the office and handling customer queries professionally.
The company is looking for candidates who can communicate confidently, understand technical issues quickly, and provide customer-focused solutions efficiently.
Key Responsibilities
- Provide technical and customer support through calls and emails
- Troubleshoot issues related to VPN, drivers, operating systems, and networking
- Support users with Microsoft Office 365 and productivity tools
- Work on ticketing tools such as ServiceNow, Remedy, or Control-M
- Analyze customer issues and provide timely resolutions
- Escalate unresolved issues when necessary
- Maintain customer satisfaction during all interactions
- Follow organizational processes and support guidelines
- Handle queries independently in a fast-paced environment
- Participate in process and technical training sessions
Required Skills
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Basic technical troubleshooting knowledge
- Understanding of VPN, Active Directory, and networking concepts
- Familiarity with Microsoft Office tools
- Ability to work in rotational and night shifts
- Customer handling and issue resolution skills
- Time management and multitasking abilities
- Ability to work independently and within teams
- Basic knowledge of ticketing systems and support tools
Eligibility Criteria
Candidates applying for this walk-in drive must meet the following eligibility requirements:
- Any Full-Time Graduate with 15 years of formal education can apply
- Freshers and candidates with up to 1 year of experience are eligible
- Postgraduate candidates are not eligible for this role
- Applicants must be comfortable working in a 24×7 rotational US shift environment
- Candidates should be willing to work completely from the office in Bengaluru
- Strong English communication skills are mandatory
- Basic technical support and troubleshooting understanding is preferred
Documents to Carry
Candidates attending the walk-in interview should carry the following documents:
- Updated Resume
- Passport Size Photos
- Government ID Proof (PAN Card / Aadhaar Card / Voter ID / Passport)
- Educational Certificates
- 10th and 12th Marksheets
- Graduation Marksheets and Degree Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 9th May 2026 |
| Time | 10:00 AM – 1:00 PM |
| Venue | Infosys Limited, Gate No-2, No. 40/P-41/P, Electronic City Phase 2, Industrial Area, Konappana Agrahara, Bengaluru – 560100, Karnataka, India |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Can freshers attend the Infosys BPM Walk-in Drive 2026?
Yes, freshers and candidates with up to 1 year of experience are eligible for this walk-in drive.
What qualification is required for the Service Desk role?
Candidates must have completed any full-time graduation with 15 years of formal education.
Is this a work-from-home job?
No, this is a 100% work-from-office role based in Bengaluru.
Are rotational shifts mandatory for this role?
Yes, candidates must be comfortable working in rotational 24×7 shifts, including US shifts.
What documents should candidates carry for the interview?
Applicants should carry an updated resume, passport-size photos, government-issued ID proof, and educational certificates for verification.
