Revature has announced Recruitment 2026 for the position of Graduate Trainee (Service Desk) in Hyderabad, Telangana. This opportunity is ideal for fresh graduates who want to begin their careers in IT support and digital workplace services.
Candidates with strong communication skills, technical knowledge, and flexibility to work in shifts are encouraged to apply as applications are currently open.
Introduction
Revature is hiring Graduate Trainees for its Service Desk operations as part of its expanding digital workplace services team. The role focuses on providing first-line IT support to global clients and ensuring smooth functioning of computer systems and IT services.
This position offers exposure to international clients and enterprise-level IT environments, making it suitable for entry-level candidates interested in technical support careers.
Position Summary
The Graduate Trainee (Service Desk) will provide first-level technical assistance to end users, troubleshoot hardware and software issues, and ensure timely resolution of support tickets. The role requires strong verbal and written communication skills, technical aptitude, and the ability to collaborate with global teams.
This is an on-site, full-time position, and candidates must be willing to work in shifts and relocate as required.
Employment Details
- Organization: Revature
- Position: Graduate Trainee (Service Desk)
- Qualification: Bachelor’s Degree
- Experience: Freshers / Entry Level
- Job Location: Hyderabad, Telangana, India (Also open in Bangalore, Chennai, Coimbatore)
- Employment Type: Full Time
- Compensation: Best in Industry
- Application Deadline: Applications Open
Company Profile
Revature is a global IT services and consulting organization that focuses on bridging the technology skills gap for enterprises. The company partners with Fortune 500 organizations, system integrators, and government contractors to build and deploy skilled technology professionals.
With operations across multiple regions, Revature supports enterprise clients through emerging talent programs and digital academies. The organization emphasizes technical training, continuous learning, and client-focused delivery. By combining technical expertise with professional skills, Revature helps organizations accelerate their workforce readiness while providing career growth opportunities for graduates.
Roles and Responsibilities
- Provide first-line technical support to end users for IT-related issues.
- Log, track, and document support tickets accurately.
- Troubleshoot hardware and software problems to minimize downtime.
- Diagnose and resolve technical issues efficiently.
- Escalate complex issues to higher-level IT teams when required.
- Maintain knowledge base articles and documentation.
- Support digital workplace services for global clients.
- Collaborate with cross-functional teams to ensure issue resolution.
Technical and Professional Skills Required
- Strong verbal and written communication skills.
- Basic technical knowledge of computer systems and IT services.
- Ability to troubleshoot hardware and software issues.
- Client-focused approach with global communication capability.
- Willingness to work in rotational shifts.
- Flexibility to relocate based on project requirements.
- Ability to work from office as required.
- Strong problem-solving and coordination skills.
Educational Qualification and Eligibility
Candidates must hold a Bachelor’s Degree. As experience is not specified, this role is suitable for Freshers / Entry Level candidates.
Applicants should:
- Demonstrate strong communication skills.
- Be comfortable interacting with users from diverse communities and cultures.
- Be willing to work in shifts and on-site.
- Show flexibility to relocate if required.
This opportunity is ideal for graduates seeking to enter IT service desk and digital workplace support domains.
Compensation and Benefits
The compensation for the Graduate Trainee (Service Desk) role is Best in Industry.
Additional benefits include:
- Night shift allowance (as applicable to the project).
- Cab facilities for pick-up and drop-off.
- Rewards and recognition for top performers.
Recruitment Process
The recruitment process has not been explicitly detailed. Shortlisted candidates will be contacted by the hiring team for further evaluation and interviews.
Application Process
Interested candidates should apply through the official Revature job portal. Ensure your resume highlights technical knowledge, communication skills, and any academic or project experience related to IT support.
Revature Recruitment – Apply Links
Important Apply Links
| Position | Official Application |
|---|---|
| Graduate Trainee (Service Desk) | Apply for this Job |
Candidate FAQs
1. Who can apply for the Graduate Trainee (Service Desk) role?
Fresh graduates with a Bachelor’s Degree can apply.
2. Is prior experience required?
No prior experience is required, making this suitable for entry-level candidates.
3. What are the job locations available?
The role is available in Hyderabad, Bangalore, Chennai, and Coimbatore.
4. Is shift work mandatory?
Yes, candidates must be willing to work in shifts and from the office