Sutherland has announced a Mega Walk-in Drive 2026 for the position of Voice Process Executive (International BPO) in Chennai. This hiring drive is open to freshers and candidates with limited experience who are interested in building a career in international customer support and voice process operations.
The walk-in recruitment event offers multiple openings and provides an opportunity for candidates with strong English communication skills to join a global business process outsourcing company.
Walk-in Job Overview
Company Name: Sutherland
Job Role: Voice Process Executive (International BPO)
Qualification: Bachelor’s Degree
Experience: 0 – 1 Year
Salary: Best in Industry
Job Location: Chennai
Walk-in Date: 7th March – 10th March 2026
Walk-in Time: 10:30 AM – 2:30 PM
Employment Type: Full-Time, Permanent
No of Openings: 150
About Company
Sutherland is a global digital transformation company that delivers technology-enabled business process services to organizations across industries. The company focuses on combining advanced technologies such as artificial intelligence, automation, and analytics with human-centered design to create enhanced customer experiences.
With more than three decades of experience, Sutherland provides services that help businesses improve operational efficiency, customer engagement, and digital transformation strategies. The company operates across multiple countries and serves clients in sectors including healthcare, finance, technology, telecommunications, and retail.
Sutherland’s service portfolio includes customer support, technical support, digital transformation solutions, analytics, and automation-driven platforms. The organization emphasizes innovation, collaboration, and continuous improvement, offering employees opportunities to develop their skills while working in a dynamic global environment.
Job Description
The Voice Process Executive role involves providing customer support and technical assistance through international voice communication channels. Employees in this role will interact with customers, respond to their queries, and provide appropriate solutions to ensure customer satisfaction.
Candidates selected for this position will handle inbound or outbound calls, address customer concerns, and assist with troubleshooting issues when required. The role requires clear communication skills, strong listening abilities, and the capability to resolve customer queries efficiently.
The position operates within an international BPO environment and may require working in rotational shifts, primarily during night hours. Employees will also work in collaboration with team members to maintain service quality and meet operational targets.
This opportunity is suitable for candidates who want to begin or advance their career in the BPO industry and gain experience in international customer support processes.
Key Responsibilities
- Handle international customer support calls and provide appropriate assistance
- Respond to customer inquiries and resolve issues in a timely manner
- Maintain professional communication with customers during interactions
- Follow company processes and service guidelines when handling requests
- Ensure high levels of customer satisfaction through effective support
- Document customer interactions and service details when required
- Collaborate with team members to achieve service and performance goals
- Adapt to a fast-paced BPO work environment and follow shift schedules
Required Skills
- Excellent verbal communication skills in English
- Strong listening and comprehension abilities
- Ability to interact with international customers confidently
- Basic customer service and problem-solving skills
- Ability to work in rotational shifts including night shifts
- Good interpersonal and teamwork skills
- Professional and customer-focused attitude
- Willingness to work in a voice-based customer support environment
Eligibility Criteria
Candidates interested in attending the Sutherland Walk-in Drive should meet the following requirements:
- Bachelor’s Degree from a recognized institution
- Freshers and candidates with up to 6 months of experience can apply
- Strong English communication skills are mandatory
- Immediate joiners are preferred
- Ability to work in rotational shifts including night shifts
- Willingness to work from the office
Documents to Carry
Candidates attending the walk-in interview should carry the following documents:
- Updated Resume
- Passport Size Photos
- Valid Government ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 7th March – 10th March 2026 |
| Time | 10:30 AM – 2:30 PM |
| Venue | A1 Ground Floor, Sutherland Global Services, Sriram Gateway Office Parks, Perungalathur, Chennai – 600063 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can freshers attend the Sutherland Walk-in Drive 2026?
Yes, freshers and candidates with up to 6 months of work experience are eligible to attend the walk-in interview.
2. What documents should candidates bring for the interview?
Candidates should bring an updated resume, passport-size photographs, a valid government ID proof, and educational certificates.
3. What is the job location for the Voice Process Executive role?
The job location for this position is Chennai.
4. What type of shifts are involved in this role?
The role operates in rotational shifts, primarily including night shifts as it supports international voice processes.