Sutherland is conducting a Walk-in Drive 2026 for the position of International Non-Voice Process (Customer Support / Chat Support) in Chennai. This is a great opportunity for freshers and candidates with minimal experience to join a global BPO organization and gain exposure to international customer support operations.
Candidates with excellent communication skills and interest in non-voice customer support are encouraged to attend. Immediate joiners are preferred, and the role involves rotational night shifts with office-based work.
Company Name: Sutherland
Job Role: International Non-Voice Process (Chat Support)
Qualification: Graduate (Not strictly required)
Experience: Freshers / Entry Level (0 – 4 years)
Salary: 2.25 – 3.0 LPA
Job Location: Chennai, Tamil Nadu
Walk-in Date: 19th March – 20th March
Walk-in Time: 11:30 AM – 2:30 PM
Employment Type: Full-Time, Permanent
About Sutherland
Sutherland is an experience-led digital transformation company with over 35 years of global operations. The organization combines human-centered design, analytics, AI, cognitive technology, and automation to deliver exceptional customer and employee experiences. Sutherland works with multinational clients across industries, offering services in customer support, analytics, and process management.
The company emphasizes a culture of collaboration, operational excellence, and employee growth. Joining Sutherland provides exposure to international processes, structured training, rotational shifts, and opportunities to develop skills in customer service, communication, and problem-solving within a leading global organization.
Job Description
The International Non-Voice Process role focuses on providing chat-based customer support for international clients. Candidates will address customer queries, resolve issues through email or chat, and maintain high-quality service standards. The process requires working in night shifts with rotational schedules, handling international customer interactions, and ensuring prompt and accurate responses.
Key Responsibilities
- Respond to international customer queries via chat and email
- Resolve issues using company-provided tools and resources
- Maintain records of customer interactions accurately
- Follow defined policies and procedures for service quality
- Collaborate with team members and reporting managers to meet SLAs
- Adapt to rotational night shifts and maintain consistent performance
Required Skills
- Excellent written communication skills in English
- Comfort with night shifts (rotational US timing)
- Basic typing speed and computer proficiency
- Strong analytical and problem-solving abilities
- Attention to detail and ability to follow operational guidelines
- Customer service orientation and ability to handle queries efficiently
Eligibility Criteria
- Freshers and candidates with up to 4 years of experience can apply
- Immediate joiners are preferred
- Graduates and candidates without a degree are eligible
- Candidates must be willing to work in night shifts with rotational schedules
- Should be available for office-based work with two-way cab facility within 25 km radius
Documents to Carry
- Updated Resume (mention “Bharani HR” on top)
- Passport Size Photos
- Valid ID Proof
- Educational Certificates
- Experience Certificates (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 19th March – 20th March |
| Time | 11:30 AM – 2:30 PM |
| Venue | A1 Ground Floor, Sutherland Global Services, Sriram Gateway Office Parks, Perungalathur, Chennai – 600063 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions (FAQ)
Is prior registration required?
No prior registration is required; candidates can attend the walk-in directly.
Can freshers apply for this role?
Yes, freshers and candidates with minimal experience (0 – 4 years) are eligible.
What documents should I carry for the walk-in?
Candidates must carry an updated resume (mention “Bharani HR”), passport size photos, ID proof, educational certificates, and experience documents if applicable.
What is the job location?
The role is based in Chennai, with office-based work and night shift US timings.
Are there rotational shifts?
Yes, the job requires rotational night shifts with a 5-day workweek.