Teleperformance India is conducting a walk-in recruitment drive for the position of Chat & Email Support Executive in its International Non-Voice Process at Chennai. Candidates with customer support experience and strong English communication skills are encouraged to attend the walk-in drive.
Walk-in Job Overview
- Company Name: Teleperformance India
- Job Role: Chat / Email Support Executive
- Qualification: Bachelor’s Degree
- Experience: 1 – 3 Years in International Non-Voice / Customer Support
- Salary: 2 – 4 LPA
- Job Location: Chennai, Ambattur
- Walk-in Date: 19th – 27th March
- Walk-in Time: 12:00 PM – 4:00 PM
- Employment Type: Full-Time, Permanent
- No of Openings: 50
About Company
Teleperformance India is a leading provider of BPM and BPO services, specializing in international customer support across multiple sectors. The organization focuses on delivering efficient and high-quality support through various non-voice processes, including email and chat. With a global presence and a structured work environment, Teleperformance offers comprehensive training programs, career growth opportunities, and employee-centric facilities. The company emphasizes skill development, rotational work shifts, and a collaborative culture that promotes professional excellence. Employees are encouraged to enhance their technical and communication skills while engaging with global clients.
Job Description
The Chat & Email Support Executive will manage international customer inquiries via email and chat platforms, ensuring timely resolution of customer issues. The role involves following defined processes, maintaining accurate logs, and delivering excellent service quality. This is a non-voice process role suitable for candidates ready to work in rotational day and night shifts.
Key Responsibilities
- Respond to international customer queries via email and chat channels.
- Maintain accurate records of interactions and resolution steps.
- Follow organizational policies and standard operating procedures for issue handling.
- Collaborate with team members and report trends or recurring issues.
- Ensure high-quality service delivery for international clients.
- Adhere to rotational shift schedules and maintain attendance compliance.
Required Skills
- Proficiency in email support and chat communication.
- Understanding of International Non-Voice Processes.
- Strong customer service and problem-solving skills.
- Typing speed with attention to detail.
- Excellent written communication skills in English.
- Ability to work in rotational shifts, including day and night.
Eligibility Criteria
- Educational Qualification: Bachelor’s Degree
- Experience: 1 – 3 Years in customer support or non-voice international processes
- Language Proficiency: Strong English written communication
- Availability: Must be flexible to work in rotational shifts
Documents to Carry
- Updated Resume
- Passport Size Photos
- Government-issued ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 19th – 27th March |
| Time | 12:00 PM – 4:00 PM |
| Venue | 82/30, Ambattur Industrial Estate, 2nd Main Rd, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu – 600058 |
| Registration / Official Link | Visit official website |
Frequently Asked Questions
Is prior registration required?
Candidates can directly attend the walk-in interview, but sending the resume to the HR contact in advance is recommended.
Can freshers attend the walk-in?
This drive is primarily for candidates with 1–3 years of experience. Freshers may not meet the minimum experience requirement.
What documents should I carry?
Bring an updated resume, passport-size photos, valid ID proof, educational certificates, and experience documents if applicable.
What is the job location?
The position is based in Chennai, Ambattur, at the AMBIT IT Park area.