Teleperformance is organizing a Walk-in Drive 2026 for the role of Web Chat Executive in Chennai. This opportunity is ideal for candidates with prior BPO or non-voice process experience who are looking to build a career in customer support within the telecom domain.
Walk-in Job Overview
- Company Name: Teleperformance
- Job Role: Web Chat Executive – Telecom Domain
- Qualification: Bachelor’s Degree
- Experience: 1 – 3 Years
- Salary: 2 – 2.5 Lacs Per Annum
- Job Location: Chennai (Ambattur)
- Walk-in Date: 20th April – 22nd April
- Walk-in Time: 9:30 AM – 5:30 PM
- Employment Type: Full Time, Permanent
About Company
Teleperformance is a globally recognized leader in digital business services and customer experience management. Headquartered in France, the company operates across multiple countries, offering services such as customer support, technical assistance, back-office operations, and content moderation. Teleperformance integrates advanced technologies like artificial intelligence and automation with human expertise to deliver efficient and personalized solutions. The company serves various industries including telecom, banking, retail, and travel. With a strong presence in India, Teleperformance provides a dynamic work environment, focusing on employee growth, innovation, and delivering exceptional customer experiences.
Job Description
The Web Chat Executive will be responsible for handling customer interactions through chat and email platforms within the telecom domain. This is a non-voice role that requires prompt and accurate responses to customer queries. Candidates should be capable of multitasking, maintaining professionalism, and ensuring customer satisfaction through effective communication.
Key Responsibilities
- Handle customer queries through chat, email, and web chat platforms
- Provide accurate and timely resolutions to customer issues
- Maintain records of customer interactions using CRM tools
- Ensure high-quality customer service and satisfaction
- Manage multiple chat conversations simultaneously
- Follow company policies and process guidelines
- Support Hindi chat interactions when required
Required Skills
- Good written and verbal communication skills in English
- Ability to read and write Hindi for chat support
- Basic knowledge of telecom processes
- Strong typing and multitasking skills
- Familiarity with email drafting and chat handling
- Customer-centric approach and problem-solving skills
- Experience in non-voice BPO processes preferred
Eligibility Criteria
Candidates interested in this Walk-in Drive 2026 must meet the following requirements:
- Bachelor’s Degree (UG or PG candidates can apply)
- Minimum 1 year of experience in BPO (non-voice/chat/email support preferred)
- Strong communication and typing skills
- Basic understanding of customer service operations
- Willingness to work in rotational shifts between 7 AM and 12 AM
- Immediate joiners are preferred
Documents to Carry
Candidates attending the interview should bring the following documents:
- Updated Resume
- Passport Size Photos
- Valid ID Proof (Aadhar Card preferred)
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 20th April – 22nd April |
| Time | 9:30 AM – 5:30 PM |
| Venue | 82/30, Ambit IT Park, Ambattur Industrial Estate 2nd Main Rd, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can freshers apply for this walk-in drive?
No, candidates must have at least 1 year of experience in a BPO or non-voice process.
2. Is Hindi language knowledge mandatory?
Yes, candidates should be able to read and write Hindi for chat support.
3. What type of role is offered in this walk-in?
This is a non-voice role involving chat and email support in the telecom domain.
4. What is the job location for this role?
The job is based in Chennai, specifically in the Ambattur area.