Equiniti Walkin Drive in Chennai

EQ India team provides BPO, IT development & testing and other operational support such as marketing, HR & Payroll and learning & development to various EQ Group companies and clients of EQ.

EQ India is a Centre of Excellence and we showcase integrity and openness in our dealings with our clients. A key element of culture and business practices of the EQ India is that it incorporates similar DNA and values. Our team in India manages a number of activities across various services, completing numerous transactions yearly.

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Job Details:

Role: Customer Support Executive

Qualification: Any Graduate

Experienced: 1-5 Years

Last Date: ASAP

Location: Chennai

Salary: Best In Industry

Walk-in Date: 15th – 17th December , 9.30 AM – 5.30 PM

Job Description:

Customer Experience Executive

Team: CEC – UK

Reports to: Team Leader

Role

To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries.

Business Function

EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Core Duties and Responsibilities

Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
Respond to basic queries referring to senior colleagues where appropriate.
Contribute to the completion of the teams workload.
Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
Undertake duties at a similar level as required.
Ensure compliance with Equinitis procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators.
Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
Ensure that all work is undertaken within the quality system.
Ensure that work and ethics comply with all security arrangements both physical and information.
Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
You will be following the respective UK business holiday calendar.

Competencies and Experience

The candidate should demonstrate the following experience, skills and behaviours:

Excellent communication skills; Strong phone and verbal communication skills along with active listening
Proven experience in a customer support role
Meeting targets for accuracy, quality, volume and agreed service levels
Familiarity with CRM systems and practices
Basic understanding of data protection principles and knowledge in AML
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Adherence to procedures and regulations.
Demonstrate willingness to contribute to team beyond own immediate tasks

Equiniti Walkin Drive Detail

If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.

IMPORTANT
Just attend the walk-in drive at the address below. Time and Venue 15th – 17th December , 9.30 AM – 5.30 PM Equiniti India Pvt Ltd Address: Block 10, 8th floor, DLF IT Park1/124, Mt Poonamalle High Road, Ramapuram, Chennai, Tamil Nadu 600089 Contact – Gayathri K / Visalakshi Apply Link: Click Here