Mphasis has announced a walk-in drive for the role of Customer Support Officer under the International Voice Process. This hiring initiative is aimed at candidates with prior experience in customer service or collections who are looking to work in a dynamic IT services environment.
Walk-in Job Overview
- Company Name: Mphasis
- Job Role: Customer Support Officer (International Voice Process)
- Qualification: Graduation Not Required
- Experience: 6 – 12 Months
- Salary: Best in Industry
- Job Location: Bengaluru
- Walk-in Date: 21st April
- Walk-in Time: 11:00 AM – 1:30 PM
- Employment Type: Full Time, Permanent
About Company
Mphasis is a leading IT services and consulting company that delivers technology-driven solutions to global enterprises. The company focuses on providing innovative services using cloud computing, cognitive technologies, and digital transformation strategies. With a strong client base across multiple industries, Mphasis helps businesses enhance operational efficiency and improve customer experiences. Its approach combines domain expertise with advanced tools and platforms to support business growth and transformation. Mphasis is known for its customer-centric approach and its ability to deliver scalable and customized solutions across various sectors.
Job Description
The Customer Support Officer role involves handling international voice-based customer interactions. The position requires managing inbound and outbound calls while ensuring high-quality service delivery. Candidates will be responsible for resolving customer queries, providing clear communication, and maintaining service standards.
This role is best suited for individuals who are comfortable working in a fast-paced environment and are willing to work in rotational and night shifts. The job requires strong communication skills and the ability to handle customer conversations effectively.
Key Responsibilities
- Handle inbound and outbound customer calls efficiently
- Address customer queries and provide accurate solutions
- Follow standard operating procedures and call handling guidelines
- Coordinate with internal teams for issue resolution
- Meet assigned performance metrics and targets
- Ensure high levels of customer satisfaction
- Maintain proper documentation of interactions
- Adhere to company policies and quality standards
Required Skills
- Strong verbal communication skills in English
- Ability to handle complex customer conversations
- Active listening and problem-solving abilities
- Clear and concise communication style
- Ability to understand customer requirements quickly
- Flexibility to work in night and rotational shifts
- Basic knowledge of customer service processes
- Experience in international voice or collections process preferred
Eligibility Criteria
Candidates interested in attending the walk-in drive must meet the following criteria:
- Minimum 6 to 12 months of experience in international customer service or collections
- Graduation is not mandatory
- Must be willing to work from the office full-time
- Should be available for immediate joining
- Must possess all required educational and work-related documents
Documents to Carry
Candidates attending the walk-in interview should bring:
- Updated Resume (hard copy)
- Passport Size Photographs
- Valid Government ID Proof (Aadhar card)
- Educational Documents (original and copies)
- Experience Certificates (if applicable)
Walk-in Interview & Registration Details
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 21st April |
| Time | 11:00 AM – 1:30 PM |
| Venue | Mphasis, 4th Floor, Bagmane World Technology Center, WTC4, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bengaluru – 560048 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. What is the role offered in this walk-in drive?
The role offered is Customer Support Officer in the International Voice Process.
2. What experience is required for this position?
Candidates must have 6 to 12 months of experience in international customer service or collections.
3. Is graduation mandatory for this role?
No, graduation is not required for this position.
4. What type of work shifts are involved?
The role requires working in rotational and night shifts from the office.