Accenture is conducting a Walk-in Drive 2026 for the role of Customer Support Voice Associate in Mumbai. This is an excellent opportunity for candidates interested in international voice process roles within a leading global organization.
Walk-in Job Overview
- Company Name: Accenture
- Job Role: Customer Support Voice Associate (Inbound Voice – International Process)
- Qualification: Bachelor’s Degree / HSC with relevant experience
- Experience: 0 – 6 Years
- Salary: Best in Industry
- Job Location: Mumbai
- Walk-in Date: 30 April 2026
- Walk-in Time: 10:00 AM – 5:00 PM
- Employment Type: Full-Time, Permanent
About Company
Accenture is a globally recognized professional services company specializing in digital transformation, cloud services, and cybersecurity. With operations spanning over 120 countries, the company provides services in strategy, consulting, technology, and operations. Accenture is known for its strong focus on innovation and delivering cutting-edge solutions to clients across industries. The organization employs a vast workforce and operates one of the largest networks of advanced technology and intelligent operations centers worldwide. Its commitment to continuous learning, employee growth, and inclusive work culture makes it a preferred employer for professionals at various stages of their careers.
Job Description
The Customer Support Voice Associate role involves handling inbound calls from international customers and delivering high-quality support services. Candidates will be part of a voice-based customer service team responsible for resolving queries, addressing concerns, and ensuring a seamless customer experience.
This position requires working in rotational shifts, including UK and US time zones, and is strictly work-from-office. The role focuses on providing Tier 2 support, ensuring customer satisfaction, and maintaining adherence to operational processes.
Key Responsibilities
- Handle inbound customer calls related to queries, issues, and service requests
- Provide accurate and timely resolutions to customer concerns
- Deliver high-quality customer support with a focus on satisfaction and retention
- Follow defined processes and compliance guidelines during interactions
- Assist customers with navigation on self-service platforms
- Maintain clear and professional communication at all times
- Meet performance metrics related to quality, productivity, and customer satisfaction
Required Skills
- Strong verbal and written communication skills in English
- Ability to handle international customer interactions professionally
- Good problem-solving and analytical skills
- Flexibility to work in rotational shifts, including night shifts
- Customer-centric mindset with attention to detail
- Basic computer knowledge and ability to navigate systems efficiently
- Prior experience in international voice process is an advantage
Eligibility Criteria
Candidates applying for this Walk-in Drive 2026 should meet the following criteria:
- Any graduate can apply
- HSC candidates must have at least 1 year of relevant experience
- Freshers with strong communication skills may also be considered
- Willingness to work in a 24/7 shift environment
- Ability to work from office in Mumbai location
Documents to Carry
Applicants attending the walk-in interview must bring the following documents:
- Updated Resume
- Passport Size Photos
- Government-issued ID Proof (Aadhaar, PAN, Passport, etc.)
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 30 April 2026 |
| Time | 10:00 AM – 5:00 PM |
| Venue | Accenture MDC2 C, 3rd Floor C Wing, Plant 3, Lal Bahadur Shastri Marg, Ambewadi, Godrej & Boyce Industry Estate, Vikhroli West, Mumbai, Maharashtra 400079 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can freshers attend the Accenture Walk-in Drive 2026?
Yes, freshers with strong communication skills are eligible to apply. However, candidates with prior experience in voice processes may have an added advantage.
2. What type of shifts are required for this role?
The role involves rotational shifts, including UK and US time zones. Candidates must be comfortable working night shifts.
3. What documents should I bring for the walk-in interview?
You should carry an updated resume, passport-size photographs, valid ID proof, educational certificates, and experience documents if applicable.
4. What is the job location for this role?
The position is based in Mumbai, and candidates are required to work from the office.
