Searching for a new position where your outstanding interpersonal abilities might be put to use during the night hours in India? You’re in luck, though! To be the face of our team, we are searching for committed support agents with a kind and polished manner. You’ll be the hero answering questions and solving problems for customers in the US and providing excellent support via chat, email, and phone conversations. We’ll test your prowess at addressing problems and making sure customers are satisfied. You would be a great fit if you are a detail-oriented person who enjoys working in a fast-paced atmosphere. It is advantageous to have prior customer service experience, and it is even better to be conversant with CRM systems. Join us as we provide an outstanding customer experience for our valued US clients—your future is waiting!
About Company
CapeStart’s seasoned, skilled data analysts, data scientists and software developers provide complex data annotation, machine learning and AI model development, and software development services for web and mobile apps to enterprises in health care, finance, and other industries. Headquartered in Cambridge, MA, CapeStart’s dedicated, integrated team of subject matter and technical experts are located in Nagercoil in the Cape of India, serving 100-plus clients in more than 35 various industries.
Job Details:
Job Title: Support Analyst
Location: Chennai/ Nagercoil
Education: Any Degree
Desirable Skills : English Language, US English Accent, Verbal Communication, Problem Solving, Night Shift Experience
Salary: Best in the Industry
Job Description:
[wptb id=9734]We are seeking for highly professional support agents with excellent communication skills to join our team for Indian night shifts. The ideal candidates will be responsible for handling inquiries and issues from US customers, providing top-notch customer service across multiple channels including call, email and chat. Successful applicants will have a strong ability to troubleshoot problems, offer effective solutions, and ensure customer satisfaction. They should be capable of managing high volume of interactions while maintaining attention to detail. Previous experience in a customer voice support role is preferred, and familiarity with CRM systems is a plus. Join us to help create an outstanding customer experience for our valued US clients.
Skills Required
Production Support, Application Support, technical support, Communication Skills, Language Skills, Ticketing, Night Shift Experience Role
As a support agent, you will be responsible for managing interactions with US customers via call, chat and email during US business hours (Night Shift). Your primary duties include promptly responding to customer inquiries, resolving issues, and providing detailed information about products or services. You’ll also be expected to document interactions accurately and ensure a seamless and positive customer experience.
[wptb id=9728]How to Apply for CapeStart off campus drive 2024?
Step 1: Go through the VisitJobsite entire CapeStart off campus drive 2024 article.
Step 2: Make sure that if you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed
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FAQ – CapeStart Recruitment
What is the job title for this position?
The job title is Support Analyst.
Where is the job located?
The position is available in Chennai and Nagercoil.
What are the educational requirements for this role?
Any degree is acceptable.
What is the salary for this position?
The salary is competitive and considered to be the best in the industry.
Desired Skills and Experience
- What skills are desirable for this role?
Desirable skills include proficiency in the English language, a US English accent, strong verbal communication skills, problem-solving abilities, and experience working night shifts. - Is prior experience required?
While experience is not mandatory, having night shift experience and strong verbal communication skills are highly desirable.
Application Process
- How can I apply for this position?
To apply, please submit your resume and any relevant documents through our careers page or the job posting link provided. - What documents or information should I provide when applying?
You should provide your resume, a cover letter if applicable, and any additional documents that support your qualifications for the role. - Is there an application deadline?
Specific deadlines may vary. Please check the job posting or contact their HR department for the most current information.
Role and Responsibilities
10. What are the main responsibilities of a Support Analyst?
The main responsibilities include providing technical support, troubleshooting issues, assisting with problem resolution, and ensuring customer satisfaction.
