Firstsource has announced a Mega Walk-in Drive 2026 for the role of Customer Support Associate in Chennai. This opportunity is specifically aimed at fresh graduates who are looking to start their careers in the International Non-Voice Process domain. Candidates with strong communication, typing, and customer service skills are encouraged to participate in the walk-in drive.
Walk-in Job Overview
- Company Name: Firstsource
- Job Role: Customer Support Associate
- Qualification: Arts & Science Graduates
- Experience: 0–1 Year
- Salary: ₹1.25 LPA – ₹2.5 LPA
- Job Location: Chennai
- Walk-in Date: 2nd June 2026 – 12th June 2026
- Walk-in Time: 10:30 AM – 12:30 PM
- Employment Type: Full-Time, Permanent
- No of Openings: 300
About Company
Firstsource Solutions Limited is a business process management company that provides customer management, digital transformation, and operational support services to organizations across multiple industries. The company serves clients in sectors such as healthcare, banking and financial services, communications, media, and technology.
With a significant global presence, Firstsource delivers customer-focused solutions powered by technology, analytics, and process expertise. The organization is known for offering career opportunities to fresh graduates and young professionals, helping them develop communication, customer service, and operational skills. Employees gain exposure to international business processes and structured learning environments that support long-term career growth.
Job Description
Firstsource is hiring Customer Support Associates for its International Non-Voice Process. The company is seeking enthusiastic freshers who can interact effectively with customers, resolve queries, and contribute to a positive customer experience.
Selected candidates will be responsible for handling customer support operations through non-voice channels while ensuring service quality and customer satisfaction. The role requires strong communication abilities, active listening skills, and good typing proficiency.
Candidates must be willing to work from the office and should be comfortable working in rotational and night shifts. This opportunity is ideal for graduates looking to begin a career in the BPO and customer support industry.
Key Responsibilities
- Handle customer queries through non-voice support channels.
- Provide timely and accurate responses to customer concerns.
- Maintain a high level of customer satisfaction.
- Ensure compliance with company service standards.
- Record and update customer information accurately.
- Resolve customer issues efficiently and professionally.
- Maintain quality and productivity benchmarks.
- Communicate effectively with customers and internal teams.
- Follow operational procedures and process guidelines.
- Support smooth customer service operations.
Required Skills
- Excellent communication skills.
- Strong listening and comprehension abilities.
- Good typing speed and accuracy.
- Basic customer service knowledge.
- Attention to detail and accuracy.
- Ability to handle customer interactions professionally.
- Problem-solving and analytical thinking skills.
- Time management and organizational abilities.
- Adaptability to rotational work schedules.
- Teamwork and interpersonal skills.
Eligibility Criteria
Candidates must meet the following eligibility requirements:
- Arts and Science graduates from 2021 to 2025 batches are eligible.
- Candidates should not have any active arrears.
- 2026 graduates with sixth-semester results and provisional certificates are eligible.
- Diploma holders are not eligible.
- Postgraduate candidates are not eligible.
- BE/B.Tech graduates are not eligible.
- Candidates currently pursuing graduation in 2026 are not eligible.
- Must be willing to work from the office.
- Should be comfortable working rotational and night shifts.
Documents to Carry
Candidates attending the walk-in interview should bring the following documents:
- Updated Resume
- Passport Size Photos
- Valid ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 2nd June 2026 – 12th June 2026 |
| Time | 10:30 AM – 12:30 PM |
| Venue | 5th Floor, 4th Block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, Near AGS Bus Stop, Chennai, Tamil Nadu – 603103 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can freshers attend the Firstsource Walk-in Drive 2026?
Yes. This hiring drive is specifically focused on fresh graduates and entry-level candidates.
2. Are BE/B.Tech graduates eligible for this opportunity?
No. The notification specifically states that BE/B.Tech graduates are not eligible for this role.
3. Is prior work experience mandatory?
No. Candidates with 0–1 year of experience, including freshers, can apply.
4. What skills are important for the Customer Support Associate role?
Candidates should possess strong communication skills, listening ability, and good typing proficiency to perform effectively in the International Non-Voice Process.