Firstsource has announced a Walk-in Drive 2026 for the role of Customer Support Associate in Chennai. This hiring initiative is aimed at fresh graduates who are looking to start their careers in the international BPO industry. Candidates with strong communication and typing skills can attend the walk-in interview during the scheduled dates and explore an opportunity to work in a dynamic customer support environment.
Walk-in Job Overview
- Company Name: Firstsource
- Job Role: Customer Support Associate
- Qualification: UG Arts & Science Graduates
- Experience: 0 – 1 Year
- Salary: ₹1.25 – ₹2.5 LPA
- Job Location: Chennai
- Walk-in Date: 16 June 2026 – 19 June 2026
- Walk-in Time: 10:30 AM – 12:30 PM
- Employment Type: Full-Time, Permanent
- No of openings: 300
About Company
Firstsource is a leading business process management company that provides customer experience, healthcare, banking, financial services, and technology support solutions to organizations across the globe. Established in 2001, the company operates as part of the RP-Sanjiv Goenka Group and serves numerous Fortune 500 and international clients. With a strong presence in multiple countries, Firstsource delivers technology-driven services that help businesses improve operational efficiency and customer engagement. The company focuses on innovation, analytics, and customer-centric solutions while creating career opportunities for fresh graduates and experienced professionals. Through continuous learning programs and professional development initiatives, Firstsource supports employees in building successful careers in the BPO and customer service industry.
Job Description
Firstsource is hiring Customer Support Associates for its International Non-Voice Process team. The role is suitable for enthusiastic freshers who are interested in customer support operations and backend service processes.
Selected candidates will be responsible for handling customer queries, supporting service operations, and ensuring a positive customer experience. The position requires strong communication abilities, listening skills, comprehension capabilities, and accurate typing proficiency.
Candidates should be willing to work from the office and be flexible to work in rotational and night shifts as per business requirements.
Key Responsibilities
- Handle customer queries and support requests efficiently.
- Provide accurate information and timely assistance.
- Maintain service quality and customer satisfaction standards.
- Process customer-related information with accuracy.
- Follow company policies and operational procedures.
- Update and maintain records in internal systems.
- Meet productivity and quality targets.
- Collaborate effectively with team members and supervisors.
Required Skills
- Excellent communication skills.
- Strong listening and comprehension abilities.
- Good typing speed and accuracy.
- Customer service mindset.
- Basic computer knowledge.
- Attention to detail.
- Ability to work in a team environment.
- Adaptability and willingness to learn.
Eligibility Criteria
Candidates who have completed undergraduate Arts and Science degrees between 2021 and 2025 are eligible to apply, provided they have no active arrears. Graduates from the 2026 batch can also participate if they have received their sixth-semester results and provisional certificates.
Diploma holders, postgraduate candidates, BE/B.Tech graduates, and students who are still pursuing their studies are not eligible for this hiring process.
Applicants should be willing to work from the office and be flexible to work in rotational shifts, including night shifts. Candidates must possess strong communication and typing skills to succeed in the role.
Documents to Carry
- Updated Resume
- Passport Size Photos
- ID Proof (PAN Card or Aadhaar Card)
- Educational Certificates
- Transfer Certificate
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 16 June 2026 – 19 June 2026 |
| Time | 10:30 AM – 12:30 PM |
| Venue | 5th Floor, 4th Block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, Near AGS Bus Stop, Chennai, Tamil Nadu 603103 |
| Registration / Official Link | Visit official website |
Frequently Asked Questions
1. Can freshers apply for the Firstsource Walk-in Drive 2026?
Yes. This hiring drive is primarily intended for fresh graduates and entry-level candidates.
2. Which graduates are eligible for this opportunity?
UG Arts and Science graduates from the 2021–2025 batches with no arrears are eligible. Eligible 2026 graduates with required academic documents can also apply.
3. Are BE/B.Tech graduates eligible for this role?
No. BE/B.Tech graduates and candidates currently pursuing their studies are not eligible for this walk-in drive.
4. What documents should candidates bring to the interview?
Candidates should carry an updated resume, PAN Card or Aadhaar Card, educational certificates, transfer certificate, passport-size photographs, and experience documents if applicable.