Firstsource is conducting a Mega Walk-in Drive 2026 in Chennai for freshers looking to start their careers in the BPO/ITES industry. This is an excellent opportunity for candidates interested in non-voice customer support roles within an international process environment.
Walk-in Job Overview
- Company Name: Firstsource
- Job Role: Customer Support Associate (Non-Voice Process)
- Qualification: Bachelor’s Degree
- Experience: Freshers / Entry Level (0-1 Yr)
- Salary: ₹1.25 – ₹2.5 LPA
- Job Location: Chennai
- Walk-in Date: 5th May – 15th May 2026
- Walk-in Time: 10:30 AM – 12:30 PM
- Employment Type: Full-Time, Permanent
- No of Openings: 300
About Company
Firstsource is a globally recognized business process management (BPM) company and part of the RP-Sanjiv Goenka Group. Established in 2001, the organization delivers specialized services across industries such as healthcare, banking, financial services, telecommunications, and media. With a strong global presence, Firstsource serves over 200 leading international clients, including several Fortune 500 companies. The company focuses on combining domain expertise with advanced analytics and technology to deliver high-quality customer experiences. With a workforce of over 30,000 professionals worldwide, Firstsource offers a dynamic work environment that encourages learning, career growth, and innovation.
Job Description
Firstsource is hiring enthusiastic and motivated freshers for the role of Customer Support Associate in an international non-voice process. Selected candidates will be responsible for handling customer queries, providing timely resolutions, and ensuring a smooth customer experience through written communication channels. This role is ideal for individuals looking to build a career in the BPO sector with a focus on backend and support operations.
Key Responsibilities
- Handle customer queries through non-voice channels such as email or chat
- Provide accurate and timely resolutions to customer issues
- Maintain professionalism and quality in all interactions
- Ensure customer satisfaction through effective communication
- Follow company guidelines and process workflows
- Maintain records of customer interactions and transactions
- Collaborate with internal teams to resolve complex issues
Required Skills
- Strong written communication skills in English
- Good typing speed and accuracy
- Basic computer knowledge and data entry skills
- Strong listening and comprehension ability
- Attention to detail and problem-solving skills
- Ability to work in a fast-paced environment
- Willingness to work in rotational and night shifts
Eligibility Criteria
Candidates must meet the following eligibility requirements:
- Graduation in Arts or Science streams (2021–2025 pass-outs eligible)
- 2026 graduates can apply if they have completed the sixth semester and possess provisional certificates
- No active backlogs (arrears)
- Diploma holders, postgraduate candidates, and engineering graduates are not eligible
- Must be willing to work from the office in rotational shifts
- Should reside within the cab service boundary (up to 30 km)
Documents to Carry
Candidates attending the walk-in interview must bring the following documents:
- Updated Resume
- Passport Size Photos
- Valid ID Proof (Aadhaar Card or PAN Card – original and photocopy)
- Educational Certificates
- Transfer Certificate (original mandatory)
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 5th May – 15th May 2026 |
| Time | 10:30 AM – 12:30 PM |
| Venue | 5th floor, 4th block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, near AGS Bus Stop, Chennai, Tamil Nadu 603103 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can freshers apply for this walk-in drive?
Yes, this opportunity is specifically designed for freshers and entry-level candidates who meet the eligibility criteria.
2. What type of job role is offered in this walk-in drive?
The role is for a Customer Support Associate in an international non-voice process, focusing on backend and customer support operations.
3. What documents are required for the interview?
Candidates must carry an updated resume, ID proof, passport-size photos, educational documents, and a transfer certificate.
4. What is the job location for this role?
The job location is Chennai, and candidates must be willing to work from the office in rotational shifts.