Sutherland is conducting a Walk-in Drive 2026 for the position of Process Associate – Chat Support. The opportunity is open to freshers and candidates with relevant customer support experience who meet the communication and shift requirements.
Walk-in Job Overview
- Company Name: Sutherland
- Job Role: Process Associate – Chat Support
- Qualification: Graduation Not Required
- Experience: Freshers and candidates with 6 months of work experience
- Salary: ₹2.25–₹2.75 LPA
- Job Location: Chennai
- Walk-in Date: 17 August 2026 to 21 August 2026
- Walk-in Time: 11:00 AM to 12:00 PM
- Employment Type: Full Time, Permanent
- Job Category: Non-Voice / Chat Support
- Openings: 100
- Work Arrangement: Work from Office
- Shift Requirement: Night/rotational shifts with rotational weekly offs
About Sutherland
Sutherland is a global business process and digital transformation company that works with organizations to improve customer and employee experiences. The company combines customer support operations with technologies such as analytics, artificial intelligence, cognitive technology and automation. Sutherland has more than 35 years of experience in the industry and operates with teams supporting business and customer-facing processes globally. Its services include customer experience management, digital transformation, business process services and technology-enabled operations. The company has a significant presence in India and offers opportunities across customer support and other business operations functions. This Process Associate – Chat Support position is part of its customer support operations and focuses on handling customer interactions through a non-voice chat process.
Job Description
The Process Associate – Chat Support will be responsible for assisting customers through written communication and resolving customer queries according to the applicable process guidelines. The position is suitable for candidates who have strong English communication skills and are comfortable working in a non-voice customer support environment.
The role requires employees to work from the office and be flexible with night or rotational shifts. Candidates should also be comfortable with rotational weekly offs. Both freshers and candidates with around six months of work experience are eligible, subject to the other requirements of the role.
Immediate joiners are preferred for this opportunity.
Key Responsibilities
- Handle customer queries through chat-based communication.
- Provide accurate and professional responses to customer questions.
- Understand customer requirements and provide appropriate support.
- Follow the defined process guidelines and customer service procedures.
- Maintain clear and professional written communication in English.
- Resolve customer concerns within the required process standards.
- Escalate issues when they require additional support or authorization.
- Maintain accuracy while handling multiple customer interactions.
- Follow applicable quality and productivity requirements.
- Work effectively during night or rotational shifts.
- Adapt to rotational weekly offs based on business requirements.
- Support the team in achieving customer service and operational targets.
Required Skills
- Good English communication skills.
- Strong written communication ability.
- Basic customer service skills.
- Ability to understand and respond to customer queries.
- Comfortable working in an international or non-voice chat process.
- Ability to work in rotational shifts.
- Willingness to work with rotational weekly offs.
- Ability to work from office.
- Good typing and multitasking ability would be useful for chat-based customer support.
- Ability to follow process instructions and maintain accuracy.
Eligibility Criteria
Freshers can apply for this Process Associate – Chat Support opportunity. Candidates with approximately six months of work experience can also apply.
Candidates should have good English communication skills and be willing to work in night or rotational shifts with rotational weekly offs. Immediate joiners are required.
The job listing states that graduation is not required for this position. Candidates should also be prepared to work from the office.
Candidates who have attended a Sutherland interview on or after 1 July 2026 are not eligible to attend this particular walk-in drive.
Documents to Carry
Candidates attending the Walk-in Drive 2026 should carry:
- Two copies of the updated resume.
- One government-issued ID proof such as Aadhaar Card or Driving Licence.
- Candidates should mention “Shakeer Campus” at the top of the resume for identification during the hiring process.
Candidates are specifically advised not to bring a laptop for the interview.
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 17 August 2026 to 21 August 2026 |
| Time | 11:00 AM to 12:00 PM |
| Venue | Sutherland ‘A1’, Ground Floor, Gateway Office Parks, Perungalathur |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Is prior registration required?
The job notification provides an official registration link and instructs interested candidates to register before attending the walk-in interview.
Can freshers attend the walk-in?
Yes. Freshers are eligible to apply. Candidates with six months of work experience can also apply, provided they meet the other job requirements.
What documents should I carry?
Candidates should carry two copies of their updated resume and a government-issued ID such as Aadhaar Card or Driving Licence. The resume should mention “Shakeer Campus” at the top.
What is the job location?
The position is based in Chennai and requires candidates to work from the office. The role also requires flexibility for night or rotational shifts and rotational weekly offs.
What is the salary offered for the Process Associate role?
The listed salary range is ₹2.25–₹2.75 LPA.
What is the selection process?
The stated selection process consists of an HR Interview, an SD Panel Interview and a Non-Voice Assessment.
Are immediate joiners eligible?
Yes. Immediate joiners are specifically required for this hiring opportunity.
Is transportation provided?
The notification states that one-way cab service with transport allowance is provided.