Infosys BPM is conducting a Walk-in Drive 2026 to hire candidates for the Service Desk (L1/L2 Support) role. This hiring event offers an excellent opportunity for graduates with technical support or service desk experience to join a globally recognized business process management organization.
Candidates interested in technical support and IT service operations can attend the walk-in interview on the scheduled date and explore career opportunities with Infosys BPM.
Walk-in Job Overview
- Company Name: Infosys BPM
- Job Role: Service Desk (L1/L2 Support)
- Qualification: Bachelor’s Degree
- Experience: 0–4 Years
- Salary: Best in Industry
- Job Location: Pune / Bengaluru / Mysuru
- Walk-in Date: 10 March 2026
- Walk-in Time: 10:00 AM – 1:00 PM
- Employment Type: Full Time, Permanent
- No of Openings: 100
About Company
Infosys BPM is the business process management subsidiary of Infosys Limited, providing end-to-end BPM services to global organizations. The company delivers integrated solutions that combine technology, analytics, and process expertise to help businesses improve operational efficiency and enhance customer experiences.
With a presence across multiple countries and delivery centers worldwide, Infosys BPM supports clients in various industries including banking, financial services, healthcare, telecommunications, retail, and manufacturing. The company focuses on process transformation, automation, and digital innovation to help organizations optimize operations and reduce costs.
Infosys BPM also emphasizes employee development through continuous learning, technical training programs, and career advancement opportunities. Professionals working with the organization gain exposure to global clients, modern technology platforms, and industry best practices, making it an ideal workplace for individuals looking to build long-term careers in IT support and business process services.
Job Description
Infosys BPM is hiring professionals for the Service Desk role as part of its walk-in recruitment drive. The position focuses on providing technical support to users and resolving IT-related issues through service desk operations.
Selected candidates will be responsible for assisting users with technical problems related to software applications, operating systems, and network connectivity. The role involves troubleshooting technical issues, managing service tickets, and ensuring timely resolution of incidents reported by users.
Service Desk professionals will also collaborate with internal technical teams to resolve complex issues and maintain service quality standards. The role requires strong communication skills, technical knowledge, and the ability to work in a fast-paced support environment.
Candidates should be comfortable working in a 24×7 rotational shift environment, including night shifts, as the service desk operates around the clock to support global clients.
Key Responsibilities
- Provide first-level technical support to users for IT-related issues
- Troubleshoot problems related to operating systems, applications, and connectivity
- Manage and resolve service requests using ticketing tools
- Assist users with Microsoft tools and enterprise applications
- Escalate complex technical issues to advanced support teams when required
- Maintain accurate records of incidents and resolutions
- Collaborate with internal teams to ensure smooth service desk operations
- Deliver high-quality customer service while resolving user queries
Required Skills
- Knowledge of Microsoft tools such as Outlook, Windows, Teams, SharePoint, and OneDrive
- Understanding of Azure Active Directory and application support
- Experience or familiarity with ServiceNow ticketing tool
- Basic knowledge of networking concepts such as VPN, TCP/IP, and OSI model
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills in English
- Ability to manage technical issues efficiently under pressure
- Willingness to work in rotational shifts
Eligibility Criteria
Candidates interested in attending the Infosys BPM Walk-in Drive must meet the following eligibility requirements:
- Must hold a full-time graduate degree from a recognized university
- Candidates should not have any active backlogs and must possess the degree certificate
- Applicants with 0 to 4 years of experience in service desk or technical support roles can apply
- Experience in L1 or L2 support roles is preferred
- Candidates should possess strong communication and technical troubleshooting skills
- Applicants must be willing to work in 24×7 rotational shifts in a work-from-office environment
Documents to Carry
Candidates attending the walk-in interview should carry the following documents:
- Updated Resume
- Passport Size Photos
- Government ID Proof (such as PAN Card, Aadhaar Card, or Voter ID)
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 10 March 2026 |
| Time | 10:00 AM – 1:00 PM |
| Venue | Infosys Limited, Gate No. 2, No. 40/P-41/P, Electronic City Phase 2, Industrial Area, Konappana Agrahara, Bengaluru – 560100, Karnataka |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can freshers attend the Infosys BPM Walk-in Drive 2026?
Yes, candidates with 0 to 4 years of experience can attend the walk-in interview, making it suitable for both freshers and early-career professionals.
2. What qualification is required for the Service Desk role?
Applicants must have a full-time graduate degree from a recognized university with no active backlogs.
3. What documents are required for the walk-in interview?
Candidates should bring an updated resume, passport-size photographs, valid government ID proof, and educational certificates.
4. What are the job locations for the Service Desk position?
Selected candidates may be placed in Pune, Bengaluru, or Mysuru depending on business requirements.