Kyndryl Off Campus Drive

Kyndryl Off Campus Drive | Partial Work From Home

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As the world’s largest provider of IT infrastructure services, Kyndryl is committed to the health and continuous improvement of the vital systems at the heart of the digital economy. With our partners and thousands of customers worldwide, we co-create solutions to help enterprises reach their peak digital performance. Kyndryl is partnering with Echoing Green, a global nonprofit focused on identifying and investing in early-stage social entrepreneurs, to support BIPOC entrepreneurship. Kyndryl’s contributions will be spread across Echoing Green’s fellowship programs, including its follow-on funding program which provides grants to Fellows performing racial justice work around the world.

Job Details:

Role: Representative, Customer Service

Qualification: Any Graduation

Location: Bangalore (Remote)

Job Type: Full Time

Salary: Best In Industry

Job Description:

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

  • Proficient in resolving customer issues promptly and efficiently.
  • Experienced in providing both voice and non-voice L1 support, with the ability to empathize and collaborate with clients in real-time to resolve technical problems.
  • Open to considering fresh graduates.
  • Demonstrated capability to manage multiple tasks or projects while adapting to changing priorities.
  • Skilled in utilizing time effectively to achieve optimal results.
  • Adept at assembling comprehensive and accurate descriptions of reported issues and symptoms.
  • Strong track record in troubleshooting, root cause analysis, and developing innovative solutions to address customer concerns.
  • Capable of identifying basic hardware components and possessing a foundational understanding of hardware concepts.
  • Familiar with at least one email client (e.g., Outlook, Notes) at the user level; strong questioning and probing skills relevant to issue resolution and caller context.

How to Apply for Kyndryl Off Campus Drive?

Step 1: Go through the entire job post of Kyndryl Off Campus Drive.
Step 2: Make sure that you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.

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