Prodapt Solutions is conducting a Walk-in Drive 2026 for the role of International Chat Support (Telecom) in Chennai. This is an excellent opportunity for freshers and candidates with up to 3 years of experience who are interested in building a career in customer support and telecom services.
Candidates with strong communication skills, especially in written English, and the ability to handle customer queries efficiently are encouraged to attend this walk-in drive. If you are looking for entry-level jobs in a reputed IT services company, this opportunity is worth exploring.
Walk-in Job Overview
- Company Name: Prodapt Solutions
- Job Role: International Chat Support (Telecom) / Customer Success Associate
- Qualification: Any Graduate
- Experience: 0 – 3 Years
- Salary: Best in Industry
- Job Location: Chennai
- Walk-in Date: 9th April – 10th April
- Walk-in Time: 2:00 PM – 5:00 PM
- Employment Type: Full-Time, Permanent
- No of Openings: 50
About Company
Prodapt Solutions is a leading IT services and consulting company specializing in the telecom and connectedness industry. The company provides consulting, business reengineering, and managed services to major telecom and technology enterprises across the globe.
With a strong global presence and thousands of professionals working across multiple countries, Prodapt focuses on delivering innovative digital solutions. The company is known for its employee-friendly culture and has been recognized as a “Great Place to Work.” It offers excellent career growth opportunities for candidates looking to build expertise in customer support, telecom operations, and IT-enabled services.
Job Description
The selected candidates will work in the International Chat Support team, handling customer queries related to telecom services. The role involves interacting with customers via chat platforms, resolving issues, and providing accurate information.
In addition to customer support, candidates will also be responsible for identifying upselling opportunities and maintaining service quality. The job requires multitasking, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Handle customer queries through chat support channels
- Provide accurate information about telecom products and services
- Resolve customer issues efficiently and ensure satisfaction
- Identify opportunities to upsell services and achieve sales targets
- Follow company processes and maintain compliance with guidelines
- Document customer interactions in CRM systems
- Collaborate with internal teams to improve customer experience
- Participate in training sessions and team meetings
- Meet performance metrics such as customer satisfaction and productivity targets
Required Skills
- Excellent written communication skills in English
- Good verbal communication abilities
- Strong problem-solving and analytical skills
- Ability to multitask in a fast-paced environment
- Good typing speed (preferred 35–40 WPM)
- Familiarity with CRM tools and customer support systems
- Strong persuasion and sales skills
- Attention to detail and time management skills
Eligibility Criteria
- Candidates must be graduates in any discipline
- Must have a complete 15-year education (10+2+3 format)
- Freshers and candidates with up to 3 years of experience can apply
- Prior experience in chat support or sales is preferred
- Experience in telecom billing or related domain is an advantage
- Candidates should be willing to work night shifts
- Must be comfortable working from the office (5 days a week)
Documents to Carry
- Updated Resume
- Passport Size Photographs
- Valid Government ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 9th April – 10th April |
| Time | 2:00 PM – 5:00 PM |
| Venue | Prodapt Solutions, Module 1, Tower 1 (3rd Floor), IT Special Economic Zone Chennai 1, Pallavaram-Thuraipakkam, 200 Feet Radial Road, Thoraipakkam, Tamil Nadu 600097 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Can freshers attend this walk-in drive?
Yes, freshers are eligible to apply for this role.
What type of role is offered in this walk-in drive?
The role is International Chat Support in the telecom domain.
Is prior experience mandatory?
No, prior experience is not mandatory, but candidates with chat support or sales experience will have an advantage.
What is the job location?
The job location is Chennai.