Prodapt Solutions is conducting a Walk-in Drive 2026 in Chennai for candidates interested in International Chat Support roles within the telecom domain. This is a great opportunity for graduates with 0–3 years of experience to build a career in customer support and telecom services.
Walk-in Job Overview
- Company Name: Prodapt Solutions
- Job Role: International Chat Support (Telecom)
- Qualification: Bachelor’s Degree
- Experience: 0–3 Years
- Salary: Best in Industry
- Job Location: Chennai
- Walk-in Date: 6th May – 8th May 2026
- Walk-in Time: 3:00 PM – 5:30 PM
- Employment Type: Full-Time, Permanent
- No of Openings: 20
About Company
Prodapt Solutions is a leading global technology consulting and managed services company specializing in the telecom and connectedness industry. Recognized as a telecom-native service provider, the company partners with leading telecom operators and digital service providers worldwide. With a presence in over 30 countries and a workforce of more than 6,000 professionals, Prodapt delivers innovative solutions in areas such as network transformation, customer experience, and digital services. As part of the Jhaver Group, Prodapt offers a strong foundation, global exposure, and opportunities for career growth in a dynamic and technology-driven environment.
Job Description
The International Chat Support role involves handling customer queries through chat platforms and delivering high-quality service in the telecom domain. Candidates will be responsible for resolving customer issues, providing accurate information, and ensuring a seamless digital customer experience. This role also includes identifying upselling opportunities and maintaining strong customer engagement.
Key Responsibilities
- Respond to customer queries via chat in a professional manner
- Provide accurate information about telecom services and products
- Resolve customer issues efficiently within defined timelines
- Identify opportunities to upsell services or packages
- Maintain proper documentation of customer interactions in CRM systems
- Follow company processes and quality standards
- Collaborate with internal teams for issue resolution
- Meet performance metrics such as customer satisfaction and productivity
Required Skills
- Strong written communication skills in English
- Basic verbal communication ability
- Good typing speed (35–40 WPM preferred)
- Strong problem-solving and analytical skills
- Ability to multitask in a fast-paced environment
- Familiarity with CRM tools and systems
- Sales aptitude and persuasion skills
Eligibility Criteria
Candidates must meet the following criteria:
- Graduation in any stream with a full 10+2+3 education pattern
- 0–3 years of experience in chat support or customer service
- Prior experience in telecom billing or chat support is preferred
- Must be willing to work in night shifts
- Should be comfortable working from the office (5 days a week)
- Strong English communication skills are mandatory
Documents to Carry
Candidates attending the walk-in interview should carry the following documents:
- Updated Resume
- Passport Size Photos
- Valid Government ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 6th May – 8th May 2026 |
| Time | 3:00 PM – 5:30 PM |
| Venue | Prodapt Solutions Module 1, Tower 1 (3rd Floor), IT Special Economic Zone Chennai 1, Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Who can apply for this walk-in drive?
Candidates with 0–3 years of experience and a graduate degree in any discipline can apply.
2. Is prior chat support experience mandatory?
No, but candidates with relevant experience in chat support or telecom billing will have an advantage.
3. What is the interview process?
The selection process includes HR screening, typing assessment, written test, and a final interview with the team lead.
4. What is the job location for this role?
The job is based in Chennai, and candidates must be willing to work from the office.
