Tata Communications is conducting a Walk-in Drive 2026 for the role of Junior Customer Service Executive in Chennai. This is an excellent opportunity for freshers and candidates with up to 1 year of experience to start their careers in the telecom industry through a direct walk-in interview process.
Candidates with engineering backgrounds and strong communication skills are encouraged to attend this walk-in drive and explore a career with a leading global telecom company.
Walk-in Job Overview
- Company Name: Tata Communications
- Job Role: Junior Customer Service Executive
- Qualification: B.E. / B.Tech
- Experience: 0 – 1 Year
- Salary: Best in Industry
- Job Location: Chennai
- Walk-in Date: 5th May
- Walk-in Time: 11:00 AM – 2:30 PM
- Employment Type: Full Time, Permanent
About Company
Tata Communications is a global digital infrastructure company that enables enterprises to transform and grow in a connected world. It plays a major role in global internet connectivity and supports businesses with advanced communication solutions including cloud services, mobility, IoT, and network security.
The company operates across more than 190 countries and has built a strong reputation for delivering reliable and scalable telecom solutions. As part of the Tata Group, Tata Communications offers a stable work environment, strong career growth opportunities, and exposure to international clients and technologies. It is widely recognized for its innovation and leadership in the telecom and networking domain.
Job Description
The Junior Customer Service Executive role focuses on telecom service delivery and customer coordination. The selected candidates will work closely with international customers and internal teams to ensure smooth service operations.
This position involves managing service orders, coordinating with suppliers, handling escalations, and ensuring timely delivery of telecom services as per defined service standards. Candidates will also be responsible for maintaining clear communication with customers and ensuring high levels of customer satisfaction.
The role operates in UK shift timings and requires candidates to be flexible and comfortable working in a global support environment.
Key Responsibilities
- Manage delivery of telecom services for international customers
- Handle end-to-end order management for smooth service execution
- Coordinate with suppliers for service implementation and delivery
- Ensure timely completion of installation activities as per SLAs
- Perform escalation management in case of service delays or issues
- Keep customers informed through regular communication updates
- Support OLO delivery management and supplier coordination
- Arrange field resources for priority orders
- Follow escalation matrix for resolving critical issues
- Work closely with team members and stakeholders for efficient operations
- Maintain high standards of customer satisfaction
Required Skills
- Strong written and verbal communication skills
- Basic understanding of telecom networking and protocols
- Knowledge of telecom or ISP domain fundamentals
- Familiarity with Microsoft Office tools
- Good coordination and problem-solving abilities
- Logical thinking and analytical approach
- Ability to work in a team-oriented environment
- Strong sense of ownership and responsibility
- Customer-focused mindset
Eligibility Criteria
Candidates applying for this walk-in drive must meet the following criteria:
- Must have completed B.E. / B.Tech in relevant engineering streams such as:
- Electronics and Communication Engineering (ECE)
- Electronics and Telecommunication Engineering
- Electronics and Computer Engineering
- Electronics and Instrumentation Engineering
- 0 to 1 year of experience in telecom or ISP domain is preferred
- Freshers with strong basic knowledge are eligible
- Must have understanding of telecom standards and protocols
- Should be willing to work in UK shift timings
- Good communication and teamwork skills are essential
- This hiring drive is open exclusively for women candidates
Documents to Carry
- Updated Resume
- Passport Size Photographs
- Valid Government ID Proof
- Educational Certificates (Original and Copies)
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 5th May |
| Time | 11:00 AM – 2:30 PM |
| Venue | Tata Communications Transformation Services, Karuna Conquest IT Park, Plot No 7, 8th Floor, MTH Road, Ambattur Industrial Estate, Chennai – 600058 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Is prior registration required for this walk-in drive?
No specific registration process is mentioned. Candidates can directly attend the walk-in interview.
Can freshers apply for this role?
Yes, freshers with relevant engineering backgrounds and basic telecom knowledge are eligible.
What documents should I carry for the interview?
You should bring your updated resume, ID proof, photographs, educational certificates, and experience documents if applicable.
What is the job location for this role?
The job location is Chennai.
This Tata Communications Walk-in Drive 2026 is a valuable opportunity for candidates aiming to build a career in telecom and networking. Make sure to prepare well and attend the walk-in on time to increase your chances of selection.