Prodapt Solutions has announced a Walk-in Drive 2026 for the role of International Chat Support in the Telecom domain. This hiring opportunity is suitable for candidates with strong written communication skills and prior experience in chat-based customer support. The role focuses on handling international customer interactions through chat and email channels while ensuring high-quality service delivery.
This walk-in recruitment is aimed at professionals and graduates looking to build a career in the BPM/BPO industry, especially in telecom customer support operations. Candidates will undergo a structured interview process including communication and typing assessments.
Walk-in Job Overview
- Company Name: Prodapt Solutions
- Job Role: International Chat Support – Telecom
- Qualification: Bachelor’s Degree
- Experience: 0–3 Years
- Salary: Best in Industry
- Job Location: Chennai
- Walk-in Date: 24 April 2026
- Walk-in Time: 3:00 PM – 5:00 PM
- Employment Type: Full Time, Permanent
About Company
Prodapt Solutions is a global technology and consulting organization specializing in the connectedness industry, particularly telecom and digital infrastructure services. The company partners with leading telecom and technology enterprises to deliver business transformation, managed services, and consulting solutions. It focuses on enabling digital experiences and next-generation network solutions powered by advanced technologies such as AI and automation.
With a strong global presence across multiple countries, Prodapt employs thousands of professionals who specialize in telecom operations, customer experience, software engineering, and digital transformation. The organization is recognized for its industry expertise in telecom-native IT services and its ability to support large-scale communication service providers. It is also known for fostering a collaborative work culture that encourages innovation, continuous learning, and professional development.
Job Description
The International Chat Support role involves handling customer queries related to telecom products and services through chat-based communication channels. Candidates will be responsible for providing accurate information, resolving customer issues, and ensuring a smooth customer experience.
The role also includes sales-oriented responsibilities, where candidates are expected to identify opportunities for upselling additional services or upgraded plans during customer interactions. Strong written communication skills in English are essential, along with the ability to multitask in a fast-paced environment.
This position requires candidates to work in rotational shifts, including night shifts, and adapt to a work-from-office setup. The role is suitable for individuals with prior experience in chat support or telecom billing processes.
Key Responsibilities
- Handle customer queries via chat and email channels
- Provide accurate information regarding telecom services and products
- Resolve customer issues efficiently within defined timelines
- Identify and execute upselling opportunities during interactions
- Maintain proper documentation of customer interactions in CRM systems
- Follow process guidelines and company compliance standards
- Collaborate with internal teams for issue resolution
- Meet performance targets including customer satisfaction and sales metrics
Required Skills
- Strong written English communication skills
- Good typing speed (minimum 40 WPM preferred)
- Ability to multitask in a high-pressure environment
- Strong problem-solving and analytical skills
- Customer handling and sales persuasion ability
- Familiarity with CRM tools and chat support systems
- Attention to detail and accuracy in documentation
Eligibility Criteria
Candidates applying for this Walk-in Drive 2026 should have a 10+2+3 educational background with a completed Bachelor’s degree. Both freshers and candidates with up to 3 years of experience in chat support or related domains can apply.
Applicants must possess excellent written communication skills and should be comfortable working in rotational shifts, including night shifts. Prior experience in telecom billing or customer chat support will be an added advantage. Candidates must be willing to work from the office and adapt to a fast-paced operational environment.
Documents to Carry
- Updated Resume
- Passport Size Photographs
- Government ID Proof (Aadhaar, PAN, etc.)
- Educational Certificates
- Experience Certificates (if applicable)
Walk-in Interview & Registration Details
| Walk-in Interview & Registration Details | |
|---|---|
| Detail | Information |
| Walk-in Date | 24 April 2026 |
| Time | 3:00 PM – 5:00 PM |
| Venue | Module 1, Tower 1 (3rd Floor), IT Special Economic Zone Chennai 1, Pallavaram–Thuraipakkam, 200 Feet Radial Road, Thoraipakkam, Chennai, Tamil Nadu 600097 |
| Registration / Official Link | Visit official website |
Frequently Asked Questions (FAQs)
1. What is the job role offered in this walk-in drive?
The role offered is International Chat Support in the telecom domain, focusing on customer service and chat-based issue resolution.
2. Is prior experience mandatory for this position?
No, freshers can apply. However, candidates with 1–2 years of experience in chat support or telecom billing are preferred.
3. What are the required skills for selection?
Candidates must have strong written English communication skills, typing speed of at least 40 WPM, and basic CRM knowledge.
4. What is the working schedule for selected candidates?
Employees will work in rotational shifts, including night shifts, with a 5-day work week in a work-from-office model.