Rocket India is conducting a Walk-in Drive 2026 for the role of Customer Service Associate (Chat Support) in Chennai. This is an excellent opportunity for freshers and experienced candidates looking to build a career in customer service and international BPO operations.
Walk-in Job Overview
- Company Name: Rocket India
- Job Role: Customer Service Associate (Chat Support)
- Qualification: Bachelor’s Degree
- Experience: 0 – 3 Years
- Salary: Best in Industry
- Job Location: Chennai
- Walk-in Date: 25 April 2026
- Walk-in Time: 9:30 AM – 2:00 PM
- Employment Type: Full-Time, Permanent
- No of Openings: 30
About Company
Rocket India is a subsidiary of Rocket Mortgage, LLC, one of the largest mortgage lenders and servicers in the United States. The company plays a significant role in delivering innovative technology and operational support for mortgage origination and servicing. With a strong presence in India, Rocket India collaborates with global teams across operations, product development, and technology to enhance customer experience and streamline financial processes. The organization focuses on innovation, digital transformation, and customer-centric solutions. Employees benefit from a dynamic work environment, continuous learning opportunities, and exposure to international business practices, making it a preferred workplace for professionals in the financial services and customer support domain.
Job Description
The Customer Service Associate (Chat Support) role involves assisting US-based mortgage customers through chat-based interactions. The position requires handling queries related to loan servicing, payments, account management, and post-forbearance support. Candidates will be responsible for delivering accurate information while ensuring high customer satisfaction.
This role primarily supports US business hours, requiring candidates to work night shifts. It also includes a blended responsibility approach, where employees may handle multiple customer interactions and maintain records using CRM systems.
Key Responsibilities
- Handle inbound chat queries related to mortgage servicing and account management
- Provide accurate details on loan terms, payments, and escrow information
- Assist customers with online account setup, login issues, and document uploads
- Manage multiple chat conversations efficiently while maintaining quality standards
- Maintain accurate interaction records in CRM systems
- Meet productivity, response time, and customer satisfaction targets
- Ensure compliance with company policies and regulatory guidelines
- Participate in training programs to enhance product and process knowledge
Required Skills
- Strong written and verbal English communication skills
- Customer-focused mindset with problem-solving abilities
- Ability to multitask and manage multiple chat conversations
- Basic understanding of digital tools and platforms
- Willingness to work night shifts
- Experience in chat support or international BPO (for experienced candidates)
- Familiarity with CRM systems and documentation processes
- Ability to meet performance metrics such as quality and customer satisfaction
Eligibility Criteria
Candidates must hold a bachelor’s degree in any discipline. Both freshers and candidates with up to 3 years of experience are eligible to apply. Prior experience in customer service, chat support, or international BPO operations is an added advantage. Candidates should be comfortable working night shifts aligned with US business hours. Knowledge of mortgage or banking processes will be beneficial but is not mandatory.
Documents to Carry
- Updated Resume
- Passport Size Photos
- Government ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 25 April 2026 |
| Time | 9:30 AM – 2:00 PM |
| Venue | Mr Cooper, Block 1A, 6th Floor, Shivaji Gardens, DLF IT Park, Nandambakkam, Chennai, Tamil Nadu, India |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Is prior registration required?
Candidates can directly attend the walk-in interview. However, it is advisable to check the official website for any updates.
Can freshers attend the walk-in drive?
Yes, freshers are eligible to apply for this role.
What documents should I carry for the interview?
You should carry your updated resume, ID proof, photographs, educational certificates, and experience documents if applicable.
What is the job location?
The job location for this role is Chennai.
