Rocket India is conducting a walk-in drive in 2026 for Customer Service Associate roles in Bengaluru. This is an excellent opportunity for freshers and candidates with up to 2 years of experience to join a global organization in the customer support and financial services domain.
Candidates interested in working in an international voice and chat support process, particularly in the mortgage servicing sector, are encouraged to attend this walk-in interview.
Walk-in Job Overview
- Company Name: Rocket India
- Job Role: Customer Service Associate (Chat & Voice Support)
- Qualification: Bachelor’s Degree
- Experience: 0 – 2 Years
- Salary: 3 – 3.5 LPA
- Job Location: Bengaluru
- Walk-in Date: 28 March 2026
- Walk-in Time: 10:00 AM – 2:00 PM
- Employment Type: Full Time, Permanent
- No of Openings: 30
About Company
Rocket India is a subsidiary of Rocket Mortgage, a leading home loan provider headquartered in the United States. The company focuses on delivering innovative mortgage and financial service solutions through advanced technology platforms. With a strong presence in global markets, Rocket India supports operations in areas such as customer service, product development, and digital transformation.
The organization is known for its customer-centric approach and emphasis on simplifying complex financial processes. Employees benefit from exposure to international standards, continuous learning opportunities, and a collaborative work environment. Rocket India plays a key role in enhancing customer experience and driving efficiency across mortgage servicing operations.
Job Description
The Customer Service Associate role involves handling both chat and voice support for US-based mortgage customers. The position requires interacting with customers to resolve queries related to payments, account management, and loan servicing.
Candidates will be responsible for maintaining high-quality service standards, ensuring customer satisfaction, and meeting performance metrics such as response time and resolution accuracy. This is a night shift role aligned with US business hours, requiring flexibility and strong communication skills.
Key Responsibilities
- Handle inbound chat and voice interactions related to mortgage servicing
- Assist customers with account queries, payment issues, and loan-related concerns
- Provide accurate information on loan terms, escrow, and digital services
- Manage multiple chat conversations while maintaining service quality
- Respond to customer queries within defined turnaround time
- Maintain detailed records of customer interactions in CRM systems
- Ensure compliance with company policies and regulatory guidelines
- Meet performance metrics such as quality, productivity, and customer satisfaction
- Participate in training sessions to improve product and process knowledge
Required Skills
- Excellent verbal and written English communication skills
- Strong customer handling and problem-solving abilities
- Ability to multitask across chat and voice channels
- Basic knowledge of digital tools and CRM platforms
- Good interpersonal and listening skills
- Ability to work in night shifts (US time zone)
- For experienced candidates: prior exposure to BPO or customer service roles is an advantage
Eligibility Criteria
Candidates must have completed a bachelor’s degree in any discipline. Freshers and candidates with up to 2 years of experience are eligible to apply. Applicants should be willing to work in night shifts and possess strong communication skills.
Candidates with prior experience in international voice or chat processes, especially in banking or mortgage-related domains, will have an added advantage.
Documents to Carry
- Updated Resume
- Passport Size Photos
- ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 28 March 2026 |
| Time | 10:00 AM – 2:00 PM |
| Venue | ROCKET INDIA, Block-3, 3rd Floor, BCIT Tech Park, Thanisandra Main Rd, P&T Layout, Thanisandra, Bengaluru, Karnataka 560064 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Is prior registration required?
Registration is not explicitly mentioned, so candidates can directly attend the walk-in interview. However, applying online may be beneficial.
Can freshers attend the walk-in?
Yes, freshers are eligible for this role, provided they meet the communication and qualification requirements.
What documents should I carry?
Candidates should carry an updated resume, passport-size photographs, valid ID proof, educational certificates, and experience documents if applicable.
What is the job location?
The job location is Bengaluru, and candidates must be willing to work from the office as per company policy.