About Company:
At Sutherland, we are a leading global business and digital transformation partner. Our services span a diversified range of categories, from Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We work with iconic brands worldwide, and we bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences and pioneer new solutions, all provided through a seamless “as a service” model. Inside Sutherland, our commitment goes beyond technology. We are a talented team of 38,000+ people working in more than 60 global delivery centers. Each and every one of us is passionate about technology and committed to result.
Company Culture & Employee Experience
Sutherland has an overall rating of 3.5 out of 5 on platforms like AmbitionBox and Indeed. Employees appreciate the training programs, global client exposure, and a supportive environment for freshers.
Work-Life Balance:
Rated 3.4 out of 5. The company provides a fairly balanced environment, though night shifts and rotational schedules can be challenging for some employees.
Career Growth & Learning:
Rated 3.4 out of 5. Sutherland offers structured training and onboarding, especially beneficial for freshers. However, long-term growth may depend on team allocation and project availability.
Compensation & Benefits:
Rated 3.2 out of 5. The salary is considered average in the BPO sector. Some employees receive additional allowances depending on the process (voice/non-voice, domestic/international).
Company Culture:
Rated 3.5 out of 5. Most employees describe the culture as friendly and team-driven. Management is generally supportive, though experiences may vary by team and location.
Job Details:
- Job Role: Customer Service Technical Support
- Qualification: Any Graduation
- Experience: 1 – 4 years
- Salary/CTC: 2.75-3.75 LPA
- Location: Chennai
- Walk-in Date: 23 June – 25 June
Job Description:
The team is looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience. Technical Customer Service (CS) Associates are technically savvy problem solvers with a focus on customer account security and issue resolution. An ideal candidate would need to be an excellent listener, quick learner, and able to handle ambiguity. You would need the ability to communicate professionally, with maturity and self-confidence.
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Key job responsibilities:
- Providing prompt, efficient, detailed service by engaging directly with customers
- Patiently listen to, understand, and solve complex technical customer issues
- Investigating, documenting, and resolving issues
- Navigating multiple system applications and researching applicable solutions with ease
- Developing detailed knowledge about products, services and features
- Providing advanced device troubleshooting solutions
- Being a voice and advocate for our customers when something doesnt feel right
- Working with cross-functional support teams to ensure a consistent and high-quality level of support.
- Acting as an advocate for our customers by reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers
Selection Process:
1) HR Interview (Walk In)
2) SD Panel Interview
3) Voice Assessment
Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts
Compensation: varies based on candidate experience
Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings.
Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station
Kindly share your resume to email: tournika.k@sutherlandglobal.com.
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.
Sutherland Walkin Drive Detail
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
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| Just attend the walk-in drive at the address below. Time and Venue 23 June – 25 June , 10.30 AM – 2.00 PM Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Contact – Tournika Official Announcement: Click Here |
