Sutherland has announced a Walk-in Drive 2026 for candidates interested in starting a career in the International Voice Process domain. This opportunity is ideal for freshers and early professionals seeking roles in customer support and technical assistance within a global work environment. Candidates with strong communication skills and a customer-focused mindset are encouraged to attend the walk-in interview as per the schedule.
This recruitment drive offers immediate hiring prospects in a fast-paced BPM industry with structured training and career development opportunities. Applicants will be evaluated based on communication skills, problem-solving ability, and willingness to work in rotational shifts.
Walk-in Job Overview
- Company Name: Sutherland
- Job Role: International Voice Process (Technical/Customer Support)
- Qualification: Graduation Not Required
- Experience: Freshers / Entry Level
- Salary: Best in Industry
- Job Location: Chennai
- Walk-in Date: 24 April 2026
- Walk-in Time: 11:00 AM – 2:00 PM
- Employment Type: Full Time, Permanent
- No of Openings: 100
About Company
Sutherland is a globally recognized digital transformation company specializing in delivering customer experience (CX) solutions and business process management services. With over three decades of industry presence, the company operates across multiple countries, supporting global clients in improving customer engagement and operational efficiency. It focuses on integrating human expertise with advanced technologies such as AI, automation, and analytics to deliver seamless service experiences.
The organization is known for its strong emphasis on employee development, diversity, and inclusive workplace culture. It provides structured training programs and continuous learning opportunities to help employees grow in their careers. Sutherland operates in various domains including customer service, technical support, finance and accounting, and IT-enabled services. The company’s work environment is designed to encourage collaboration, innovation, and performance excellence. It has built a reputation for offering stable career opportunities for freshers and experienced professionals alike in the BPM and BPO sector.
Job Description
The International Voice Process role involves handling customer interactions for global clients, primarily through inbound calls. Selected candidates will be responsible for providing technical assistance and resolving customer queries in a professional and timely manner. The role requires excellent communication skills, especially in English, along with the ability to understand customer issues and deliver effective solutions.
This position is suitable for candidates who are willing to work in rotational shifts, including night shifts, as per business requirements. Employees will receive training to understand process workflows, communication standards, and customer handling techniques.
Key Responsibilities
- Handle inbound international customer calls professionally
- Provide technical support and resolve customer issues effectively
- Ensure high levels of customer satisfaction during interactions
- Maintain accurate records of customer conversations and updates
- Follow communication guidelines and process compliance standards
Required Skills
- Strong spoken and written English communication skills
- Good analytical and problem-solving abilities
- Customer service orientation and patience in handling queries
- Ability to learn quickly and adapt to new processes
- Basic understanding of technical troubleshooting (preferred)
Eligibility Criteria
Candidates applying for this Walk-in Drive 2026 must meet the following criteria. Fresh graduates and entry-level applicants are welcome to attend. Applicants should possess good communication skills and a willingness to work in rotational shifts. A positive attitude towards customer service and adaptability to a fast-paced environment are essential. Immediate joiners will be preferred for this hiring process.
Documents to Carry
- Updated Resume
- Passport Size Photographs
- Government ID Proof (Aadhaar, PAN, or equivalent)
- Educational Certificates
- Experience Certificates (if applicable)
Walk-in Interview & Registration Details
| Walk-in Interview & Registration Details | |
|---|---|
| Detail | Information |
| Walk-in Date | 24 April 2026 |
| Time | 11:00 AM – 2:00 PM |
| Venue | Sutherland A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai |
| Registration / Official Link | Visit official website |
Frequently Asked Questions (FAQs)
1. Is prior experience required for this walk-in drive?
No, prior experience is not mandatory. Freshers and entry-level candidates are eligible to attend this Walk-in Drive 2026.
2. What type of job role is offered in this recruitment?
The recruitment is for an International Voice Process role, where candidates will handle customer support and technical queries from global clients.
3. What skills are important for selection?
Strong English communication skills, problem-solving ability, and a customer-centric attitude are essential for selection in this role.
4. What is the work schedule for selected candidates?
Employees will work in a 5-day work week with rotational shifts, including night shifts based on business requirements. Work will be in a work-from-office setup.