Sutherland is conducting a Mega Walk-in Drive 2026 for the role of Voice Process Executive in Chennai. This is a great opportunity for freshers and entry-level candidates looking to start their careers in the BPO and customer support industry.
Candidates with strong communication skills in English and a willingness to work in an international voice process can attend this walk-in drive. With multiple openings available, this is an excellent chance to secure a job quickly through a direct interview process.
Walk-in Job Overview
- Company Name: Sutherland
- Job Role: Voice Process Executive (International Voice Process)
- Qualification: Any Graduate
- Experience: 0–1 Years (Freshers / Entry Level)
- Salary: ₹2 LPA – ₹2.75 LPA
- Job Location: Chennai
- Walk-in Date: 23 March – 25 March 2026
- Walk-in Time: 10:30 AM – 2:30 PM
- Employment Type: Full Time, Permanent
- No of Openings: 200
About Company
Sutherland is a global digital transformation company specializing in delivering customer experience solutions through a combination of human-centered design, advanced analytics, artificial intelligence, and automation. With over 35 years of industry experience, the company supports businesses in improving customer engagement and operational efficiency.
Sutherland operates across multiple industries and geographies, providing innovative solutions that enhance customer satisfaction and drive business growth. Known for its strong work culture and employee-centric environment, the company offers opportunities for skill development, career growth, and exposure to international processes. It continues to be a preferred employer in the BPO and IT-enabled services sector.
Job Description
The Voice Process Executive role involves handling customer interactions through calls in an international process environment. Candidates will be responsible for providing customer support and resolving queries efficiently while maintaining high service standards.
This role requires excellent communication skills and the ability to handle customers professionally, especially in high-pressure situations. The job also involves working in rotational shifts, primarily night shifts, and ensuring customer satisfaction through timely and accurate responses.
Candidates will be part of a dynamic team where they will gain exposure to global clients and develop strong communication and problem-solving skills.
Key Responsibilities
- Handle inbound customer calls and provide appropriate solutions
- Respond to customer queries related to products or services
- Provide technical or customer support as required
- Maintain high levels of customer satisfaction through effective communication
- Resolve complaints and escalate complex issues when necessary
- Follow standard operating procedures while handling calls
- Document call details and maintain accurate records
- Work collaboratively with team members to achieve targets
Required Skills
- Excellent verbal communication skills in English
- Fluency in spoken English for international voice process
- Strong customer handling and interpersonal skills
- Ability to manage customer queries effectively
- Basic understanding of customer support processes
- Willingness to work in rotational and night shifts
- Problem-solving ability and attention to detail
- Ability to work in a fast-paced BPO environment
Eligibility Criteria
Candidates must meet the following criteria:
- Any graduate can apply
- Freshers and candidates with up to 1 year of experience are eligible
- Must be an immediate joiner or available to join quickly
- Strong English communication skills are mandatory
- Willingness to work from office in Chennai
- Comfortable working in rotational shifts, including night shifts
Documents to Carry
- Updated Resume (2 copies)
- Passport Size Photos
- Valid Government ID Proof (Aadhar, Driving License, etc.)
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 23 March – 25 March 2026 |
| Time | 10:30 AM – 2:30 PM |
| Venue | A1 Ground Floor, Sutherland Global Services, Sriram Gateway Office Parks, Perungalathur, Chennai – 600063 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can freshers attend this walk-in drive?
Yes, freshers and candidates with up to 1 year of experience can attend the walk-in.
2. What is the salary offered for this role?
The salary ranges between ₹2 LPA and ₹2.75 LPA depending on experience.
3. What type of shifts are required for this role?
Candidates must be willing to work in rotational shifts, mainly night shifts.
4. What documents should I carry for the interview?
You should carry your updated resume, passport-size photos, valid ID proof, educational certificates, and experience documents if applicable.