Sutherland is conducting a Walk-in Drive 2026 in Chennai for the role of Customer Support Associate in the International Non-Voice Process. This hiring event provides fresh graduates and entry-level candidates an opportunity to start their careers in customer support and business process operations.
Selected candidates will work in chat-based customer support, handling international clients. The role offers performance-based incentives, transport allowance, and a structured learning environment to develop professional skills.
Walk-in Job Overview
Company Name: Sutherland
Job Role: Customer Support Associate (Non-Voice Process)
Qualification: Any Graduate
Experience: Freshers / Entry Level
Salary: 2.25–2.5 LPA
Job Location: Chennai, Tamil Nadu
Walk-in Date: 18 March 2026 – 19 March 2026
Walk-in Time: 11:00 AM – 12:00 PM
Employment Type: Full-Time, Permanent
No of Openings: 100
About Company
Sutherland is a global digital transformation and experience management company that combines human-centered design, AI, and automation to deliver engineered brand experiences. Operating for over 35 years, Sutherland serves international clients across various industries, providing customer support, process management, and digital services.
The company emphasizes professional growth, operational excellence, and continuous learning. It offers structured onboarding, training programs, and exposure to global work environments. Sutherland’s focus on innovation and technology-driven solutions allows employees to gain experience in international process management and develop communication, problem-solving, and technical skills essential for career advancement.
Job Description
The Customer Support Associate role at Sutherland involves handling international chat-based customer interactions. Employees will provide support for client queries, maintain service quality standards, and follow structured processes to ensure timely and accurate responses.
Candidates will work in rotational shifts and be expected to handle high-volume customer interactions professionally. This position is ideal for fresh graduates looking to develop a career in BPO operations and international customer support.
Key Responsibilities
- Handle customer queries via chat in an international non-voice environment.
- Ensure timely and accurate resolution of customer requests.
- Follow company processes and standard operating procedures.
- Maintain quality and efficiency in all interactions.
- Collaborate with team members to improve service delivery.
- Assist in reporting and documenting customer interactions.
- Adapt to rotational shifts and meet performance targets.
Required Skills
- Excellent verbal and written communication in English.
- Ability to work in a rotational or night shift schedule.
- Strong interpersonal skills and teamwork orientation.
- Basic computer and chat-handling skills.
- Willingness to learn and adapt to company processes.
- Attention to detail and accuracy in customer communication.
- Professional conduct in handling international clients.
Eligibility Criteria
- Candidates must have completed any undergraduate degree.
- Freshers or candidates with up to 6 months of work experience are eligible.
- Applicants should be immediate joiners.
- Willingness to work night or rotational shifts with weekly offs.
Documents to Carry
- Updated Resume (2 copies)
- Government-issued ID proof (Aadhar, Driving License, etc.)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 18 March 2026 – 19 March 2026 |
| Time | 11:00 AM – 12:00 PM |
| Venue | Sutherland ‘A1’, Ground Floor, Sriram Gateway Office Parks, Perungalathur, Chennai – 600063 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Is prior registration required for this walk-in drive?
No prior registration is mandatory; candidates can attend the walk-in directly.
Can freshers apply for the Customer Support Associate role?
Yes, this walk-in drive is open to fresh graduates and candidates with up to 6 months of experience.
What documents are required for the interview?
Candidates should carry two copies of their updated resume and a government-issued ID proof.
What is the work location and shift for selected candidates?
The selected candidates will work in Chennai with night or rotational shifts as per operational requirements.