At Sutherland, we are a leading global business and digital transformation partner. Our services span a diversified range of categories, from Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We work with iconic brands worldwide, and we bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences and pioneer new solutions, all provided through a seamless “as a service” model. Inside Sutherland, our commitment goes beyond technology. We are a talented team of 38,000+ people working in more than 60 global delivery centers. Each and every one of us is passionate about technology and committed to result.
Company Culture & Employee Experience
Sutherland has an overall rating of 3.5 out of 5 on platforms like AmbitionBox and Indeed. Employees appreciate the training programs, global client exposure, and a supportive environment for freshers.
Work-Life Balance:
Rated 3.4 out of 5. The company provides a fairly balanced environment, though night shifts and rotational schedules can be challenging for some employees.
Career Growth & Learning:
Rated 3.4 out of 5. Sutherland offers structured training and onboarding, especially beneficial for freshers. However, long-term growth may depend on team allocation and project availability.
Compensation & Benefits:
Rated 3.2 out of 5. The salary is considered average in the BPO sector. Some employees receive additional allowances depending on the process (voice/non-voice, domestic/international).
Company Culture:
Rated 3.5 out of 5. Most employees describe the culture as friendly and team-driven. Management is generally supportive, though experiences may vary by team and location.
Job Details:
Role: Collection Specialist
Qualification: Any Graduate
Experience: 0-4 years
Location: Chennai (Remote)
Salary: Best In Industry
Walk-in Date: 5th – 9th January , 12.30 PM – 6.00 PM
Job Description:
Hi Connections,
We are currently hiring Collection Specialists to join our growing team at Sutherland. This is a Work From Home opportunity open to freshers
EXP: 0- 4 Years
Mandatory: Graduates ; International Voice Process ; Collections
FRESHERS CAN APPLY
Kindly Mention Abinaya Manoharan in your resume if your coming for Walk in Directly
Roles and Responsibilities:
1. Review open accounts from the daily Ageing report
2. Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
4. Monitor customer payments activity to ensure receivables are collected in a timely manner
5.Ensure timely escalation in case of non-payment or no response
6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client
8. Assists with the cleanup of UC’s (unapplied credits), short paid invoices
9. Send Dunning letter to customers to make the payment of delinquent accounts
10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
11.Update Daily/Weekly trackers and perform self-quality check
12.Adherence to Control and Compliance
13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
14. Follow and update the Standard Operating Procedure (SOP)
15. Active participation in Learning & Developments
Perks:
Work From Home
Flexible environment
Career growth and learning opportunities
Exposure to international processes
If interested, please share your resume or reach out directly:
Email: Abinaya.Manoharan@Sutherlandglobal.com
Contact: 9791385843
Sutherland Walkin Drive Detail
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| IMPORTANT |
|---|
| Just attend the walk-in drive at the address below. Time and Venue 5th January – 9th January , 12.30 PM – 6.00 PM Shriram gateway, A1 Block Ground Floor, Perungalathur, Chennai Contact – Abinaya Manoharan ( 9791385843 ) |
| Collection Specialist(Chennai): Click Here |