Cognizant is conducting a Walk-in Drive 2026 in Chennai for Customer Support Executive roles under the US Voice Process. This is an excellent opportunity for candidates with prior experience in international BPO voice processes to join a leading global IT and business services organization.
Eligible candidates with strong communication skills and experience in US/UK voice processes can attend the walk-in interview on the specified date.
Walk-in Job Overview
- Company Name: Cognizant
- Job Role: Customer Support Executive – Voice Process (US Shift)
- Qualification: Any Graduate
- Experience: 1 – 4 Years (International BPO Voice Experience Required)
- Salary: Best in Industry
- Job Location: Chennai
- Walk-in Date: 28 February 2026
- Walk-in Time: 9:30 AM – 12:30 PM
- Employment Type: Full Time, Permanent
- Industry Type: BPM / BPO
- Department: Customer Success, Service & Operations
- Role Category: Voice / Blended
- Openings: 150
- Shift: Rotational Shift (US Shift – Night Shift Included)
About Company
Cognizant is a globally recognized IT services and consulting company that delivers digital transformation solutions across industries. With a large global workforce, the company supports clients in areas such as technology, operations, analytics, and customer engagement.
Cognizant’s business process services division provides customer support, voice and non-voice operations, and digital customer experience solutions to international clients. The organization focuses on innovation, performance metrics, and continuous learning, enabling employees to grow their careers while delivering high-quality services to global customers.
Job Description
Cognizant is hiring experienced professionals for its US Shift Customer Support Voice Process. The selected candidates will handle customer interactions via phone, email, or chat, ensuring effective issue resolution and customer satisfaction.
The role involves responding to customer inquiries, resolving complaints, and maintaining detailed records of interactions using CRM systems. Candidates are expected to collaborate with team members, meet performance metrics, and participate in training programs to enhance communication and process knowledge.
This position requires working in rotational shifts, including US night shifts. Candidates must have prior experience in international voice processes within a BPO or call center environment.
Key Responsibilities
- Provide customer support through voice calls, emails, or chats.
- Address customer queries and resolve issues promptly.
- Maintain accurate records of customer interactions in CRM systems.
- Collaborate with team members to meet performance targets.
- Participate in communication and product training sessions.
- Ensure adherence to quality and service-level standards.
Required Skills
- 1–4 years of experience in international BPO voice processes (US/UK).
- Excellent verbal and written English communication skills.
- Strong understanding of customer service principles.
- Ability to work in rotational and US night shifts.
- Soft Skills Training certification is mandatory.
- Additional certifications such as VNA/BPO/CSE are preferred.
- Strong interpersonal and problem-solving abilities.
Eligibility Criteria
Candidates must meet the following requirements:
- Graduation in any discipline.
- Minimum 1 year of experience in international voice process.
- Excellent communication skills in English.
- Willingness to work in US shifts (including night shifts).
- Soft skills training certification required.
Candidates who meet the eligibility criteria can attend the Cognizant Walk-in Drive 2026 on the scheduled date.
Documents to Carry
Applicants attending the walk-in interview must bring:
- Updated Resume
- Passport Size Photos
- Government ID Proof (Aadhaar, PAN, Passport, etc.)
- Educational Certificates
- Experience Documents (if applicable)
Ensure all documents are organized for verification during the interview process.
Walk-in Interview & Registration Details
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 28 February 2026 |
| Time | 9:30 AM – 12:30 PM |
| Venue | Cognizant Office, Cafeteria (SDB-3), SEZ Ave, Elcot SEZ, Sholinganallur, Chennai, 600119 |
| Registration / Official Link | Visit official website |
Frequently Asked Questions
1. Is prior international voice experience mandatory?
Yes, candidates must have 1–4 years of experience in international BPO voice processes (US/UK).
2. What shift timings apply for this role?
The position requires working in rotational shifts, including US night shifts.
3. What qualification is required?
Any graduate is eligible to apply.
4. How many openings are available?
There are 150 openings for this walk-in drive.
Cognizant Walk-in Drive 2026 offers a strong career opportunity for experienced voice process professionals looking to work in a global US support environment. Eligible candidates should attend the interview on the specified date with the required documents.