Since 2011, Access Healthcare has been a trusted partner to healthcare institutions by providing Revenue Cycle solutions to enhance clinical outcomes, improve financial performance and optimize operations. We apply our revenue cycle expertise, technology solutions, automation platform, analytics, and best practices to deliver market-leading results. In short, we manage the business of healthcare for our clients. With a rich legacy spanning decades, Access Healthcare has grown and adapted to the ever-changing landscape of the healthcare industry.
Our journey showcases strategic acquisitions, mergers, and a strong focus on advanced technologies, allowing us to deliver exceptional services that optimize revenue cycle and drive positive change in healthcare organizations.
Job Details:
Role: Customer Service Executive
Qualification: Any Graduation
Experience: 0 – 4 years
Salary/CTC: Best in Industry
Job Location: Chennai
Walk-in Date: 7th February , 10.30 AM – 2.00 PM
No of Openings: 100
Job Description:
Role & responsibilities
- Customer Service (International Voice Process)
- Handle inbound and outbound calls from international customers (US/UK/Australia).
- Provide end-to-end customer support by resolving queries related to billing, services, products, and account issues.
- Maintain high customer satisfaction (CSAT) through professional communication and effective problem-solving.
- Follow call flow, quality guidelines, and compliance standards as per client requirements.
- Accurately document customer interactions in CRM systems.
- Meet daily call targets, AHT, FCR, and quality benchmarks.
- Escalate complex issues to the appropriate internal teams when required.
- Handle complaints and difficult customers with empathy and professionalism.
- Work in rotational/night shifts as per international time zones.
- Participate in training, quality audits, and performance reviews.
- Adhere to data security and confidentiality policies.
Preferred candidate profile
- If you want a slightly senior / experienced version (0 to 4 yrs)
- International Voice process-related queries.
- Support new joiners through guidance and call shadowing.
- Assist in process improvement and quality initiatives.
- Handle escalations and callback requests from international customers.
- Excellent English communication (verbal & written)
- International BPO / Voice Process
- Customer Handling & Call Control
- CRM Tools (Salesforce / Zendesk / Freshdesk if applicable)
- US Process / UK Process
- Night Shift / Rotational Shift
- Problem Solving & Conflict Management.
How to Apply:
Interested candidates can share their updated resume to:
Contact:Vedha Mithra HR 9010608096
Location: Chennai.ge!
Access Healthcare Walk-in Drive Detail:
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| IMPORTANT |
|---|
| Attend the walk-in drive at the address below. Time and Venue 7th February , 12.30 PM – 5.30 PM A9, (HQ building),First Main Road,Ambattur Industrial Estate , Chennai, Tamilnadu, India |
| Customer Service Executive: Click Here |
| RTR process : Click Here |
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