Bank of America off Campus Drive

Bank of America Off Campus Drive for Team Member

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. 
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. 
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. 
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. 
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. 
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Designation Details:

Job Role: Team Member

Qualification: Any Graduation

Experience: 0-3 Years

Location: Hyderabad

Salary: Best In Industry

Last Date: ASAP

Job Description:

We are looking for a Job Profile Billing System Analyst I

Billing System Analyst I is responsible for the effective operation of the software in both internal and customer-facing environments. The team of Billing System Analyst works closely with Operation and Service Delivery teams to ensure system monitoring and runtime availability and effectiveness, including automation and real-time monitoring. This role ensures that all systems and equipment are running efficiently and effectively to support the organization’s objectives.

To be considered for this role, candidates should meet the following criteria:

  • Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
  • Basic technical expertise on telco, billing and ITSM tool (Jira or ServiceNow or Remedy)
  • Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL.
  • 1-2 experience with System monitoring and ITSM processes
  • Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL)
  • Experience of monitoring via tools, scripts (shell/Perl) and email alerts.
  • Able to perform first cut basic analysis via predefined SOPs.
  • Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
  • Able to understand the customer SLA, prioritize and manage the workflow from start to finish.
  • Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
  • Able to triage and engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
  • He should be able to communicate the issue meaningfully to different stakeholders and those with less technical knowledge.
  • Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
  • Document operational and system architecture processes and configuration and identify automation opportunities where applicable 
  • Participating in Operations 24×7 on-call rotation schedule
  • Able to maintain clear shift handover, ROTA and Escalation matrix to have seamless handholding among different support teams, customer and 3rd party vendor.
  • Able to capture chronology of events for critical and high alerts.
  • Willing to work in rotational 24*7 Shifts.
  • Experience with good communication skills and customer connection.

CSGer Perks & Benefits

And so much more! work in any locations namely – Mumbai, Chennai, Gurugram, Gandhinagar (GIFT), Hyderabad as per company requirement

Work from Home, in-office, or hybrid

Employee Belonging Groups

Healthcare: Dental, Medical, and Vision

Paid Vacation, Volunteer, and Holiday Time Off

How to Apply for Bank of America Off Campus Drive?

Step 1: Go through the VisitJobsite entire Citi Bank Off Campus Drive article.
Step 2: if you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.

Apply for Bank of America Recruitment  – Important Link
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