Are you looking to kick-start your career in the FinTech and Payments industry? Chargeback Gurus is conducting a Walk-in Drive in Chennai for the role of Associate in the Customer Success, Service & Operations department. This is an exciting opportunity for fresh graduates (Arts and Science – UG only) to gain hands-on experience in chargeback management, fraud prevention, and revenue recovery for top US clients.
With 20 open positions, we are looking for motivated individuals with strong analytical, communication, and problem-solving skills. If you have 0-1 year of experience and are eager to learn and grow in a dynamic environment, this is the perfect opportunity for you!
About Company:
Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary FPRONE platform. By understanding our clients needs and fully aligning with their goals, we help clients reduce chargebacks and increase recovery rates to maximize revenue. Our technology solutions use powerful AI insights, data science and advanced analytics —combined with deep industry expertise—to deliver hundreds of millions of dollars in recovered revenue to our clients. For more information, visit www.chargebackgurus.com.
Job Details:
- Job Role: Associate
- Qualification: Arts and Science ( UG only)
- Experience: 0 – 1 year
- Salary/CTC: Best in Industry
- No of Position: 20
- Location: Chennai
- Walk-in Date: 14th March
- Walk-in Timing: 8.30 AM – 11.30 AM
- Contact: Hariharan Ravikumar
Job Description:
Role: Customer Success, Service & Operations – Other
Duties and Responsibilities
- Work in the Business Operations team to service top US clients in preventing and recovering revenue lost due to chargebacks.
- Review credit card fraud cases and investigate solutions.
- Process and dispute credit card chargebacks and inquiries to recover funds.
- Conduct investigations on chargebacks and communicate with external partners.
- Engage with internal and external stakeholders to determine the root cause of losses.
- Track and maintain fraud incident reports and perform related analyses.
- Collaborate with clients to collect and document information for dispute resolution.
- Ensure all chargeback activities comply with regulatory requirements.
- Compile data from various databases to generate the monthly chargeback report.
- Validate chargeback reports using internal and external software systems.
- Provide support for special projects as required.
- Ensure adherence to quality parameters.
- Analyze client feedback and develop service improvement strategies.
- Monitor complaints and ensure effective, timely resolutions.
Job Requirements
- Proficiency in MS Office (Word, Outlook, Excel, PowerPoint) and PDF tools.
- Ability to generate reports and analyze large datasets.
- Strong teamwork and collaboration skills with respect and professionalism.
- Good verbal and written communication skills.
- Ability to interact professionally with clients and team members.
- Ability to multitask, handle stressful situations, and meet deadlines.
- Flexible work schedule, including both day and night shifts.
- Strong problem-solving skills with attention to detail.
- Creativity, systematic thinking, and a fast-learning approach.
- Strong oral and written competency.
- 0 to 1 year of relevant work experience.
How to Apply for Chargeback Gurus Walkin Drive ?
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| IMPORTANT |
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| Just attend the walk-in drive at the address below. Time and Venue 14th March , 8.30 AM – 11.30 AM Chargeback Gurus, RR Tower IV, 2nd Gate ,5th Floor, Super A 16 & A17, Thiru Vi Ka Industrial Estate, Guindy, Chennai, Tamil Nadu 600032 Contact – Hariharan Ravikumar |
