Concentrix

Concentrix Off Campus Drive

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We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we’re committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

Job Details:

Job Role: Quality Analyst

Qualification: Any Graduation

Experience: 0.6 to 1 Yr

Location: Hyderabad 

Salary: Best In Industry

Last Date: March 13, 2026

Job Description:

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities:

  • High performance delivery on all quality parameters.
  • Audit chats & calls on Product/process, Communication, and soft skills parameters.
  • Conduct audits and feedback for the targeted population with the objective of improving scores ,driving integrity & proficiency.
  • Data analysis and creation of designated reports/presentations.
  • Participate in calibrations to ensure consistent scoring & feedback delivery approach.
  • Communicate to heighten awareness and focus on importance of positive customer experience.
  • Make recommendations and drive improvement.
  • Reduce the learning curve and help enhance the product/process knowledge of new team members.
  • Ensure that internal policies, procedures, and compliance regulations are being followed
  • Customer/client Interactions.
  • Leverage process knowledge to proactively identify areas of concern & highlight to the change Team.
  • Prepare TNA , publish and execute for 100% closure.

Desired Skills:

  • Technical knowledge with Good English communication – sentence construction, grammar, punctuation etc.
  • Should have minimum 6 month to 1 year experience in working with Social Media LOB’s and/or COMO accounts
  • Must have the ability to work under pressure.
  • Understanding of the Audit & Coaching process.
  • Ability to observe, analyze and give constructive feedback.
  • Presentation, Feedback & Coaching skills.
  • Hands on experience in MS-Office- preferably in MS-Excel and Power Point.
  • Interpersonal skills and Teamwork
  • Analytical / Quantitative skills
  • Data Handling / data interpretation
  • Process orientation & structured thinking.
  • Prior experience with ads will be considered a plus

How to Apply for Concentrix Off Campus Drive?

Step 1: Go through the entire job post of Concentrix Off Campus Drive.
Step 2: Make sure that you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.

Apply for Concentrix Recruitment  – Important Link
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