Omega Healthcare has announced a Walk-in Drive 2026 for the position of Customer Support Executive – Voice Process in Chennai. This opportunity is suitable for graduates with experience in customer support, voice processes, and international customer handling. Candidates interested in building a career in the Healthcare BPO and Revenue Cycle Management (RCM) sector can attend the walk-in interview during the specified dates.
Walk-in Job Overview
- Company Name: Omega Healthcare
- Job Role: Customer Support Executive – Voice Process
- Qualification: Any Graduate
- Experience: 1–4 Years
- Salary: Best in Industry
- Job Location: Chennai
- Walk-in Date: 25 June 2026 to 30 June 2026
- Walk-in Time: 10:00 AM – 2:00 PM
- Employment Type: Full-Time, Temporary/Contractual
- No of Openings: 100
About Company
Omega Healthcare is a healthcare outsourcing and revenue cycle management service provider that supports healthcare organizations in improving operational efficiency and financial performance. Established in 2003, the company delivers technology-enabled healthcare solutions across multiple service areas, including medical billing, revenue cycle management, claims processing, and customer support operations.
With a large workforce spread across global delivery centers, Omega Healthcare serves healthcare providers, payers, and related organizations by helping streamline administrative processes and improve patient-provider interactions. The company continues to expand its healthcare operations through skilled professionals who contribute to claims management, customer service, and healthcare support functions. Its focus on process excellence and healthcare domain expertise has made it a recognized employer within the healthcare BPO industry.
Job Description
Omega Healthcare is hiring Customer Support Executives for its US Voice Process team. The role involves interacting with US insurance payers, handling claim-related inquiries, resolving customer concerns, and supporting revenue cycle management activities.
Selected candidates will communicate with international stakeholders, assist in claim resolution activities, analyze account issues, and contribute to efficient healthcare operations. The position requires strong communication abilities, customer service orientation, and the willingness to work in the US shift schedule.
Candidates with prior experience in voice-based customer support environments, especially within healthcare or revenue cycle management processes, will have an advantage.
Key Responsibilities
- Contact US insurance payers regarding claim-related issues.
- Follow up on denial and non-denial claims.
- Support claim resolution activities involving payments and adjustments.
- Analyze claim trends and identify process improvement opportunities.
- Escalate complex issues to supervisors when required.
- Maintain process documentation, issue logs, and operational trackers.
- Participate in training programs related to healthcare revenue cycle management.
- Investigate patient account issues and recommend appropriate resolutions.
- Review accounts that can be resolved without outbound calling.
- Support special projects related to claims reprocessing and payer issue analysis.
- Ensure compliance with internal operational guidelines and quality standards.
Required Skills
- Customer Support experience
- Voice Process expertise
- Excellent English communication skills
- International Voice Process knowledge
- Customer Care and Client Handling skills
- Strong analytical and problem-solving abilities
- Ability to interact with US customers professionally
- Good listening and interpersonal skills
- Knowledge of healthcare processes is preferred
- Ability to work effectively in a team environment
- Time management and organizational skills
Eligibility Criteria
Candidates interested in attending the walk-in interview should meet the following requirements:
- Must be a graduate from a recognized institution.
- Should possess 1 to 4 years of experience in Customer Support or Voice Process roles.
- Experience in international voice support environments is preferred.
- Candidates with healthcare or revenue cycle management exposure will be given preference.
- Must demonstrate strong verbal communication skills in English.
- Should be willing to work in US night shift schedules.
- Must have the ability to handle customer interactions professionally and efficiently.
Documents to Carry
- Updated Resume
- Passport Size Photos
- Government-issued ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 25 June 2026 – 30 June 2026 |
| Time | 10:00 AM – 2:00 PM |
| Venue | Omega Healthcare, Ground Floor Tower 1, RMZ Millennia Business Park, MGR Main Road, Kandanchavadi, Chennai, Tamil Nadu 600096, India |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Is prior registration required?
The notification does not specify mandatory pre-registration. Eligible candidates can attend the walk-in interview during the scheduled dates and timings.
Can freshers attend the walk-in drive?
No. Candidates should have at least 1 year of experience in Customer Support, Voice Process, or related customer service roles.
What documents should candidates carry for the interview?
Applicants should bring an updated resume, passport-size photographs, valid ID proof, educational certificates, and relevant experience documents.
What is the job location for selected candidates?
Selected candidates will be employed at the company’s Chennai location.
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