Hexaware Technologies has announced a Walk-in Drive 2026 for the position of Non Voice Process Executive and Senior Executive in Chennai. This recruitment drive is designed for graduates who are interested in customer support operations, especially email and chat-based service roles. Both freshers and experienced candidates can participate in this hiring process based on eligibility criteria.
This opportunity is suitable for candidates aiming to build a career in IT-enabled services, customer success operations, and non-voice BPO support functions. The role offers exposure to international client processes and structured corporate training.
Position Summary
The Non Voice Process Executive role focuses on handling customer queries through written communication channels such as email and chat. Candidates will be responsible for resolving customer issues, maintaining communication quality, and ensuring timely responses as per process guidelines.
This position requires strong written communication skills, basic understanding of customer service operations, and the ability to work in rotational shifts. Candidates must be comfortable working in a fast-paced environment with performance-driven targets.
Employment Details
- Organization: Hexaware Technologies
- Position: Non Voice Process Executive & Senior Executive
- Qualification: Any Graduate
- Experience: Freshers / Entry Level
- Job Location: Chennai
- Employment Type: Full Time, Permanent
- Compensation: Freshers – 2.25 LPA, Experienced – Up to 3.25 LPA
- Application Deadline: Applications Open (Walk-in from 22–25 April 2026)
Company Profile
Hexaware Technologies is a global IT services and consulting company that specializes in digital transformation and business process outsourcing solutions. With a presence in multiple countries, the organization supports enterprises across industries such as banking, insurance, healthcare, travel, and retail.
The company focuses on delivering technology-driven solutions that help businesses improve efficiency, customer experience, and operational performance. It operates with a large workforce and has established delivery centers across global locations.
Hexaware is known for its strong emphasis on employee development, offering structured training programs, learning platforms, and skill enhancement opportunities. The organization promotes a collaborative and inclusive work environment where employees are encouraged to innovate and grow professionally.
Over the years, Hexaware has built a strong reputation for delivering high-quality customer support and IT services. It integrates automation, cloud technologies, and digital solutions to help clients achieve business transformation. The company also focuses on maintaining high service standards, process efficiency, and customer satisfaction across all operations.
Job Description
The Non Voice Process Executive role involves managing customer interactions through email and chat support systems. Candidates will be responsible for understanding customer issues, providing accurate solutions, and ensuring smooth communication throughout the resolution process.
Employees will be required to follow standard operating procedures and maintain documentation of customer interactions. The role demands attention to detail, strong writing skills, and the ability to handle multiple queries efficiently.
This position is ideal for individuals who are comfortable working in a structured process environment and are willing to work in rotational shifts, including night shifts if required.
Key Responsibilities
- Handle customer queries through email and chat communication channels
- Provide accurate and timely responses to customer concerns
- Maintain clarity and professionalism in written communication
- Ensure adherence to company processes and guidelines
- Document all customer interactions in internal systems
- Work in rotational shifts as per business requirements
- Meet productivity and quality performance standards
- Assist in resolving customer issues within defined timelines
- Collaborate with internal teams for issue resolution
- Ensure customer satisfaction through effective communication
Required Skills
- Strong written communication skills in English
- Good grammar, sentence structure, and clarity in writing
- Basic typing speed with accuracy
- Ability to handle email and chat-based support tools
- Problem-solving and analytical thinking ability
- Willingness to work in 24/7 rotational shifts
- Ability to adapt to a process-driven environment
- Basic understanding of customer service operations
- Team collaboration and communication skills
Eligibility Criteria
- Minimum Qualification: Any Graduate
- Experience: Freshers and experienced candidates up to 4 years
- Strong communication skills required
- Must be comfortable working in rotational shifts
- Immediate joiners preferred
- Candidates with pending arrears are not eligible
- Prior experience in email/chat support is an added advantage
Compensation and Benefits
The salary structure for this role is based on industry standards. Freshers can expect a package of 2.25 LPA, while experienced candidates may receive up to 3.25 LPA depending on skills and performance.
Additional benefits may include training programs, skill development opportunities, and exposure to global client processes within the organization.
Recruitment Process
- HR Interview Round
- Operations Round
- Assessment Test
- Client Interview
Candidates must successfully clear each stage to proceed to final selection.
Application Process
Interested candidates must attend the walk-in interview directly on the scheduled dates. Applicants should ensure they meet eligibility requirements and prepare necessary documents before attending the selection process. It is recommended to carry an updated resume and be prepared for communication-based evaluation rounds.
Hexaware Technologies Walk-in Drive 2026 – Apply Links
| Position | Official Application |
|---|---|
| Non Voice Process Executive & Senior Executive | Visit official website |
Walk-in Interview & Registration Details
| Walk-in Interview & Registration Details | |
|---|---|
| Detail | Information |
| Walk-in Date | 22 April – 25 April 2026 |
| Time | 10:30 AM – 1:30 PM |
| Venue | HEAXWARE TECHNOLOGIES, Featherlite 200 Feet Road, Pallavaram, Chennai – 600043 |
| Registration / Official Link | Visit official website |
Candidate FAQs
1. Who can apply for this Walk-in Drive 2026?
Any graduate candidate with good communication skills, including freshers and experienced professionals, can apply.
2. What is the job location for this role?
The job location for this recruitment is Chennai.
3. What is the selection process for this position?
The selection process includes HR round, operations round, assessment test, and client interview.
4. Is this a work-from-home job?
No, this is a full-time work-from-office role based in Chennai.