Rapid Care has announced a walk-in drive for the role of Customer Support Associate – Voice Process at its Chennai location. This hiring opportunity is suitable for fresh graduates and candidates with up to one year of experience who are interested in building a career in customer support and healthcare service operations.
Candidates with strong English communication skills and the ability to manage customer interactions professionally are encouraged to attend the walk-in interview during the scheduled time.
Walk-in Job Overview
Company Name: Rapid Care
Job Role: Customer Support Associate – Voice Process (Night Shift)
Qualification: Bachelor’s Degree
Experience: Freshers / Entry Level
Salary: Best in Industry
Job Location: Chennai, Tamil Nadu
Walk-in Date: 6 March
Walk-in Time: 4:30 PM – 7:00 PM
Employment Type: Full Time
About Company
Rapid Care is a healthcare services and business process support company that specializes in providing customer support and revenue cycle management services to healthcare organizations. The company focuses on delivering reliable operational support that helps healthcare providers improve patient communication and administrative efficiency.
Rapid Care works closely with healthcare institutions, insurance providers, and service partners to ensure accurate billing support, claim processing, and customer service assistance. The organization emphasizes professionalism, operational efficiency, and strong client relationships.
With a focus on service quality and compliance with healthcare standards, Rapid Care offers employees the opportunity to develop their skills in customer support, healthcare operations, and communication management within a structured professional environment.
Job Description
The Customer Support Associate – Voice Process role involves managing inbound and outbound calls related to healthcare services and support requests. The selected candidate will communicate with patients, healthcare providers, and insurance representatives to assist with queries and resolve service-related issues.
Candidates will be responsible for providing accurate information related to billing, medical records, insurance eligibility, and claims-related questions. The role also includes handling support tickets, emails, and other communication requests while maintaining a high level of professionalism.
The position requires candidates to document customer interactions accurately and maintain proper records in internal systems. Employees must ensure timely responses to customer inquiries and maintain compliance with healthcare communication standards.
The role operates in a night shift schedule and requires individuals who can manage multiple communication channels while maintaining high-quality service.
Key Responsibilities
- Handle inbound and outbound calls with patients, healthcare providers, and insurance representatives
- Provide accurate information regarding billing, claims, eligibility, and medical records
- Manage support tickets, emails, and service requests efficiently
- Document customer interactions and maintain proper records in internal systems
- Assist patients with billing inquiries and payment-related questions
- Maintain professionalism and empathy during customer interactions
- Ensure compliance with healthcare communication standards and guidelines
- Manage call flow and resolve customer issues within defined timelines
- Coordinate with internal teams when complex issues require escalation
- Provide timely follow-ups to ensure resolution of customer concerns
Required Skills
- Strong English communication skills
- Interpersonal and listening skills
- Ability to handle customer interactions professionally
- Problem-solving and analytical abilities
- Time management and multitasking skills
- Basic knowledge of Microsoft Office applications such as Word and Excel
- Ability to work efficiently in a voice support environment
Eligibility Criteria
Candidates applying for the Customer Support Associate position should meet the following requirements:
- Bachelor’s Degree in any discipline
- Fresher or up to 1 year of experience in customer support
- Excellent English communication skills
- Ability to interact with customers professionally and handle queries efficiently
- Basic computer knowledge and familiarity with Microsoft Office tools
Candidates with exposure to healthcare operations or revenue cycle management processes may have an added advantage.
Documents to Carry
Candidates attending the walk-in interview should carry the following documents:
- Updated Resume
- Passport Size Photos
- Valid ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 6 March |
| Time | 4:30 PM – 7:00 PM |
| Venue | Prince Info Park Tower 1, 81B, Ambattur Industrial Estate 2nd Main Rd, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Can freshers attend this walk-in drive?
Yes, freshers and candidates with up to one year of experience are eligible to attend the walk-in interview for this role.
What qualification is required for this position?
Candidates should have a Bachelor’s Degree in any discipline to apply for this role.
What documents should candidates bring for the walk-in interview?
Applicants should bring an updated resume, passport-size photographs, valid ID proof, educational certificates, and experience documents if applicable.
What is the job location for this role?
The Customer Support Associate role is based in Chennai, Tamil Nadu.