Redisolve Software is conducting a Walk-in Drive 2026 to hire candidates for the role of Customer Support Associate in Chennai. This opportunity is ideal for freshers and entry-level candidates interested in international chat-based customer support roles.
The company offers a structured environment to build careers in non-voice BPO processes while providing hands-on exposure to handling customer queries and resolving issues professionally.
Walk-in Job Overview
- Company Name: Redisolve Software
- Job Role: Customer Support Associate
- Qualification: Graduation Not Required
- Experience: Freshers / Entry Level
- Salary: 2.25 – 3.5 LPA
- Job Location: Chennai
- Walk-in Date: 18th March – 30th March 2026
- Walk-in Time: 11:00 AM – 3:00 PM
- Employment Type: Full-Time, Permanent
About Company
Redisolve Software provides outsourced IT, BPO, KPO, and LPO services to clients worldwide, helping them optimize business processes and enhance customer experiences. The company focuses on delivering tailored solutions across multiple industries and verticals. Redisolve emphasizes process discipline, training, and technology-driven support to help clients navigate complex challenges while offering employees opportunities to develop their skills in international customer support and service operations.
Job Description
The Customer Support Associate role involves responding to customer queries via chat and email, troubleshooting technical problems, and providing timely solutions. Candidates will manage multiple chats, escalate unresolved issues to internal teams, and maintain high standards of customer satisfaction. The role requires working in a night rotational shift, with strict adherence to company processes and communication standards.
Key Responsibilities
- Respond to customer queries via chat and email efficiently
- Troubleshoot technical issues and provide accurate solutions
- Escalate unresolved issues to appropriate internal teams
- Ensure customer satisfaction and maintain professional interactions
- Provide correct information about products and services
- Manage multiple customer chats simultaneously
Required Skills
- Excellent verbal and written communication in English
- Ability to handle multiple chats efficiently
- Typing speed of 25–30 words per minute
- Basic PC skills and familiarity with MS Excel
- Patience and adaptability in handling customer issues
- Friendly, empathetic, and courteous approach in all interactions
- Knowledge of chat software is a plus
Eligibility Criteria
- Graduates or non-graduates can apply
- Freshers and entry-level candidates are eligible
- Must be willing to work in a night rotational shift
- Immediate joiners or candidates with a notice period less than 5 days preferred
- Work from office only in Chennai location
Documents to Carry
- Updated Resume
- Passport Size Photographs
- Valid ID Proof (Aadhar/PAN/Driving License)
- Educational Certificates
- Any relevant experience documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 18th March – 30th March 2026 |
| Time | 11:00 AM – 3:00 PM |
| Venue | 4/293, Sterling Technopolis, 8th Floor, Old Mahabalipuram Road (OMR), Perungudi, Chennai – 600096 |
| Registration / Official Link | Visit official website |
Frequently Asked Questions
1. Is prior registration required for this walk-in drive?
No, candidates can directly walk in during the specified dates and times.
2. Are freshers eligible to apply for this role?
Yes, freshers and entry-level candidates can attend the walk-in.
3. What documents should candidates carry?
Candidates should bring an updated resume, passport size photos, valid ID proof, educational certificates, and any experience documents if applicable.
4. What shift will candidates work in?
This role requires candidates to work in night rotational shifts.
5. What is the job location for this position?
The job is located in Perungudi, Chennai, and is work-from-office only.