SolarEdge is conducting its Off-Campus Drive 2025 to hire talented individuals for the role of Customer Support Administrator in Bangalore. This opportunity is open to candidates with 0 to 2 years of experience and requires a Bachelor’s or Undergraduate degree in any discipline. As a Customer Support Administrator, you will play a crucial role in assisting customers, resolving queries, and ensuring a seamless support experience. The company is offering a competitive salary as per industry standards, along with a dynamic and growth-oriented work environment. If you have strong communication skills, problem-solving abilities, and a passion for customer service, this could be an excellent career opportunity for you. Interested candidates are encouraged to apply as soon as possible, as the last date to submit applications is approaching fast.
About Company:
SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000+ employees, offices in 34 countries, and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.
By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.
Job Details:
Job Role: Customer Support Administrator
Qualification: Any Bachelor’s / Undergraduate Degree
Last Date: ASAP
Location: Bangalore
Salary: Best In Industry
Experience: 0 – 2 years
Job Description:
Position Summary: The Support Administrator is part of a team responsible for facilitating the accurate processing of cases and replacement part shipments. The support admin will assist our technical support center staff by handling escalation requests in regards to shipping, part numbers, case processing and reimbursement inquiries. They will answer and resolve incoming requests from internal SolarEdge employees and customers via phone, email and escalations.
Location: Bangalore, India
Duties and Responsibilities:
- Answer customer and internal calls regarding shipment status
- Proactive communication to customers regarding shipping delays/resolutions
- Follow-up on cases requiring more information from the customer
- Handle reimbursement inquiries/escalations/out of warranty
- Resolve shipment inquiries
- Create return shipping labels
- Coordinating with upper-level tech support colleagues on cases/shipments and ensuring accuracy/completion
- Complete part number updates/determine part number accuracy
- Communicate between technical support center and other supporting departments
Job Requirements
- Educational qualification: Any Bachelor’s / Undergraduate Degree
- 0-2 years of experience in an Administrator, Processor, Customer Support, or similar role preferred
- Expert in customer service principles and practices
- Proficient in excel and other Microsoft applications
- Advanced communication skills and the ability to stay calm in every situation
- Excellent accuracy with data entry and typing skills
- Knowledge of administration and clerical processes
- Ability to prioritize and manage several milestones and projects efficiently
- Strong analytical and problem-solving skills
What We Offer (Optional)
Transportation and meal allowances for night shift workers
Competitive salary and benefits package
Opportunities for career growth and skill development
A diverse and inclusive work environment
Regular training and upskilling programs
How to Apply for SolarEdge Off Campus Drive 2025?
Step 1: Go through the entire job post of SolarEdge Off Campus Drive.
Step 2: Make sure that you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.
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