Sutherland is conducting a Walk-in Drive 2026 in Chennai for Customer Support Associate roles under the International Non-Voice Process. This is an excellent opportunity for freshers and candidates with up to 2 years of experience to begin or grow their careers in the customer service domain.
Candidates with strong written communication skills and an interest in working in a professional customer support environment are encouraged to attend the walk-in interview.
Walk-in Job Overview
- Company Name: Sutherland
- Job Role: Customer Support Associate (International Non-Voice Process)
- Qualification: Any Graduate (Preferred: B.Tech, BE IT/CSE, BSc CS, BCA, MCA, AWS-certified candidates)
- Experience: 0 – 2 Years
- Salary: 1 – 3.25 LPA
- Job Location: Chennai
- Walk-in Date: 30 March – 1 April 2026
- Walk-in Time: 11:00 AM – 3:00 PM
- Employment Type: Full-Time, Permanent
No of openings: 50
About Company
Sutherland is a globally recognized digital transformation and business process services company with over 35 years of experience. The company specializes in combining human-centered design with advanced technologies such as artificial intelligence, analytics, and automation to deliver high-quality customer experiences. With a strong global presence, Sutherland supports businesses across industries by enhancing customer engagement and operational efficiency. The organization focuses on innovation, employee development, and performance-driven culture, making it a preferred workplace for professionals looking to build a career in customer service and technology-enabled operations.
Job Description
Sutherland is hiring candidates for the International Non-Voice Process, where the primary responsibility involves handling customer queries through email and chat channels. The role requires strong written communication skills, analytical thinking, and the ability to resolve customer issues efficiently.
This is a work-from-office role, and candidates must be willing to join immediately. The company is specifically looking for individuals who can deliver high-quality service while maintaining accuracy and productivity standards.
Key Responsibilities
- Respond to customer queries through email in a timely and professional manner
- Analyze customer issues and provide accurate resolutions
- Maintain service quality as per defined SLAs and productivity targets
- Ensure end-to-end ownership of customer concerns until resolution
- Communicate clearly with a customer-first approach
- Identify recurring issues and suggest improvements
- Escalate complex cases to higher support levels when required
- Maintain compliance with company policies and procedures
- Ensure accuracy and quality in all customer interactions
Required Skills
- Excellent written and verbal communication skills in English
- Strong analytical and problem-solving abilities
- Attention to detail and accuracy
- Ability to work under pressure and meet deadlines
- Basic knowledge of cloud technologies (preferred)
- Customer-centric mindset
- Good typing and email handling skills
- Ability to multitask and manage workload efficiently
Eligibility Criteria
Candidates must have completed graduation in any discipline. However, preference will be given to candidates from technical backgrounds such as B.Tech, BE, BSc Computer Science, BCA, or MCA. Applicants should not have any active backlogs.
Freshers and candidates with up to 2 years of experience in customer service or related roles are eligible. Applicants must have excellent English communication skills and should be comfortable working in a non-voice process.
Candidates should be immediate joiners and must reside within a reasonable commuting distance from Chennai.
Documents to Carry
- Updated Resume
- Passport Size Photos
- Valid ID Proof (Aadhar, PAN, etc.)
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 30 March – 1 April 2026 |
| Time | 11:00 AM – 3:00 PM |
| Venue | Gateway Office Parks, A1 Block, Ground Floor, 16, Grand Southern Trunk Rd, Perungalathur, Chennai, Tamil Nadu 600063 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Is prior registration required for the walk-in drive?
No prior registration is mandatory. Candidates can directly attend the walk-in interview.
Can freshers apply for this role?
Yes, freshers are eligible to apply, provided they meet the communication and qualification requirements.
What type of job role is offered?
This is a non-voice customer support role involving email-based communication with customers.
What is the job location?
The job location is Chennai, and candidates are expected to work from the office.