TCS Walkin Drive in Hyderabad

Tata Consultancy Services (TCS) is a global IT services and consulting enterprise based in Mumbai, India. As one of the world’s largest technology service providers, TCS works closely with leading organizations worldwide to support their digital and business transformation initiatives. The company delivers an extensive portfolio of offerings, including IT advisory services, business solutions, and engineering and technology services.

Table of Contents

TCS Employee Perks and Benefits

Tata Consultancy Services provides a comprehensive set of benefits designed to promote employee development, wellbeing, and long-term career growth.

Learning and Development: Employees have access to continuous learning through platforms such as Fresco Play, Udemy, and LinkedIn Learning. TCS also encourages career advancement through mentorship programs, internal job mobility, and structured training initiatives.
Health and Insurance: TCS offers robust medical coverage for employees and their families, including hospitalization benefits that can extend up to ₹12 lakh in certain plans. Mental health and wellness support is available through the TCS Cares initiative.
Leave and Work-Life Balance: The company provides multiple leave options, including earned leave, casual leave, maternity and paternity leave, along with sabbaticals and flexible working arrangements.
Financial and Lifestyle Benefits: As a member of the Tata Group, employees enjoy exclusive discounts on Tata products and services, along with statutory benefits such as provident fund, gratuity, and performance-linked incentives.

Overall, TCS delivers a well-rounded benefits package that supports professional development, financial security, and employee wellbeing.

Job Details:

Role: Technical Support Executive

Qualification: Any Graduation

Experience: 1 to 6 years

Salary/CTC: Best in Industry

Job Location: Chennai

Walk-in Date: 7th Feb

No of Openings: 200

Job Description:

Walk-in | TCS Hyderabad Hiring for Technical Support Representative – Voice

Openings: 200

INTERVIEW DETAILS:

Interview date: 7th February,2026, Saturday

Interview time: 9:30 AM to 12 PM

Venue : Tata Consultancy Services Ltd. Synergy Park Non Sez, Rapti Non-Sez, C-Wing, Zone 8Gachibowli, Opp DLF Building, Hyderabad – 500032

Experience: 1-6 years

Location: Hyderabad

Job Description

TSR -Technical Support Representative

Key Responsibilities

First Call Resolution: Efficiently handle customer queries and resolve issues during the first contact wherever possible.
Deliver exceptional customer experiences that balance technical support and sales objectives.

Communication Skills (Critical Requirement)

Exceptional verbal and written communication skills to interact professionally with global customers across multiple channels (phone and chat).
English needs to be B2 or higher using the CEFR framework. (Excellent Comm Skills must have, C1 is good to have).
Ability to convey technical information in a clear, concise, and customer-friendly manner.
Strong active listening and empathy to understand customer concerns and provide effective solutions.
Skilled in managing tone and maintaining professionalism during challenging or escalated interactions.

Technical Skills (Must have):

Provide technical support for a full range of software and technology products products, including troubleshooting, guiding users, and answering ‘how-to’ questions.
Experience with troubleshooting and resolving issues related to client-server communication, API requests, and web performance bottlenecks.
Assist in installing and deploying software for licensed users across Microsoft Windows, iPhone (iOS), Android, and Apple MAC OS platforms.
Cross-selling & Upselling (Good To have we can coach):
Identify opportunities to recommend complementary products or upgraded services to existing customers based on their needs.
Engage in consultative selling by understanding customer goals and aligning them with software and technology products’s suite of solutions.
Meet or exceed targets for cross-sell and upsell conversions while maintaining a customer-first approach.

Customer Handling & Escalation (Good to Have):

Case Documentation & Tracking: Record all customer interactions accurately within the CRM system and follow through on open cases within 24 hours.

Strong analytical and diagnostic skills:

Ability to identify the problem area of the reported issue by asking relevant, targeted questions, and accurately determining the root cause for effective troubleshooting and resolution (Must Have).

Problem Solving (Must have):

Utilize product knowledge, user guides, and reference materials to solve known customer issues.
Tackle undocumented or complex problems using advanced troubleshooting techniques.
Excellence: Work towards achieving operational goals while adhering to all processes and procedures.
Goal Orientation: Focused on meeting or exceeding sales targets and KPIs.

Knowledge Sharing & Reporting:

Report recurring issues, feature requests, and emerging trends to supervisors.
Participate in continuous learning by staying up to date with software and technology products product features (free subscriptions provided).

What Youll Need to Succeed

Education:

Graduate from a reputed university or equivalent experience in a relevant field. Or Undergrad with relevant experience for 18 months (Must Have).

Language Requirements:

Excellent communication and interpersonal skills Global English to be C1 or higher using the CEFR framework. (Excellent Comm Skills is Must have, C1 is good to have).

EMEA Languages to be C1 or higher for the primary language and English needs to be B2 or higher using the CEFR framework. (Excellent Comm Skills is Must have, C1 is good to have).

Technical Skills Experience (Must have):

1 year of experience in troubleshooting Windows, iOS, Android, and MacOS environments.
Experience of upsell or cross-sell in a technical support setting is preferred.

EP NUMBER MANDATORY

PLEASE CARRY 2 PASSPORT SIZE PHOTOGRAPHS

GOVERNMENT ID AND PHOTOCOPY.

Step 1: Visit https://ibegin.tcs.com/iBegin/•

Step2: Click to login•

Step 3: Click New user

(Register with us)•

Step 4: Select “BPO” in areas of interest and complete the registration.

(Fill the details)•

Step 5: Once completed, your TCS no. will be generated which start from EP2024XXXX.• Step 6: You will receive the EP number on your personal e-mail ID.*Interested Candidate may walk in at

the below venue. *It is mandatory to write EP Number & “Marcellinius” as reference on CV

How to Apply for TCS Walkin Drive ?

If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.

IMPORTANT
Just attend the walk-in drive at the address below. Time and Venue 7th February 2026 Tata Consultancy Services Ltd. Synergy Park Non Sez, Rapti Non-Sez, C-Wing, Zone 8Gachibowli, Opp DLF Building, Hyderabad – 500032
Technical Support Executive: Click Here