Zones is hiring for the position of Service Desk – Fresher as part of its Off-Campus Drive 2025. This exciting opportunity is open to recent graduates with a BSc (IT, Computer), B.Tech/BE, BCA, M.Tech, MCA, or MSc (Computer). As a Service Desk professional, you will serve as the first point of contact for customers seeking technical assistance, providing support through various channels such as phone, chat, and email. The role is based in Bangalore with a competitive salary offering the best in the industry. Ideal for candidates with 0-6 months of experience, this position allows you to work in a dynamic, fast-paced environment, handling troubleshooting, system diagnostics, and customer support while gaining valuable experience in the IT support domain.
About Company:
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
Job Details:
Job Role: Service Desk – Fresher
Qualification: Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)
Last Date: ASAP
Location: Bangalore
Salary: Best In Industry
Experience: 0 – 6 months
Job Description:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.
What you will bring to the team:
Reporting – Team Lead
Experience – 0- 0.6 months in IT Support
Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,
MCA, Msc (Computer)
How to Apply for Zones Off Campus Drive 2025?
Step 1: Go through the entire job post of Zones Off Campus Drive.
Step 2: Make sure that you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.
| Apply for Zones Recruitment – Important Link |
| Apply for this job |
