Iris Walkin Drive 2024 in Chennai

Iris is hosting a walk-in drive for the position of Technical Support Associate in Chennai. If you’re a recent graduate (2023/2024 batch) with a passion for IT support and customer service, this is the perfect opportunity for you! The role involves resolving IT incidents, handling service requests, and providing first-line support to colleagues. With a competitive salary (1 – 3.5 LPA), benefits like insurance, gratuity, and exposure to cutting-edge technologies, this position offers great career growth. Join us on 30th November at Iris in Nungambakkam for the interview and kick-start your career in IT support

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About Company:

IRIS KPO Resourcing is a subsidiary of IRIS Software Group Ltd based out of 5th floor, Pottipati Plaza, Nungambakkam, Chennai, India. We are fully integrated with our UK entity in providing IT and ITeS solutions as global delivery centre. We do not have any other office in India.

Job Details:

Job Role: Technical support
Qualification: Any UG or PG
Experience: 0 – 1 year
No. of Openings: 20
Salary/CTC: 1 – 3.5 LPA
Venue Location: Chennai
Walk-in Date: 30 November
Shift Timings: 2 PM – 11 PM
Batch: 2023/ 2024
Bond: 2 years

Job Description:

Working within the Group IT division and reporting into the IT Support Team Lead. The IT Support Associate works within a team who act as the single point of contact between colleagues and the IT department. The analyst facililtates the resolution of and/or resolves IT incidents and Service Request, provides excellent customer service and enables business outcomes.

Education Qualification:

Any UG OR PG Qualification (2023 or 2024 Pass outs only – Course must be completed – No Standing Arrears)

Job Location : Chennai – Nungambakkam.

Candidate must be good in English communications.

We do have multiple openings.

Salary Compensation: 3.5 LPA + Other benefits (Insurance for 3 Lakhs + Gratuity + Leave Encashments)

Commitment Period:

The selected candidate will be required to sign a work commitment agreement for a period of two years.

Benefits:

Competitive compensation package.
Opportunities for career growth and skill development.
Exposure to cutting-edge technologies and industry trends.
Supportive work environment, fostering learning and personal growth.

Recruitment Process:

There will be 3 Rounds of direct interview: (Written test + HR Discussion & Voice and Accent round + Technical Interview)

Job Description:

Receives and handles requests for service, following agreed procedures.
Experience/Exposure of working on an IT Service Desk or End User Support team
Provides impact assesment and customer communication.
Promptly allocates calls as appropriate.
Logs incidents and service requests and maintains relevant records.
Identifies and classifies incident types and service interruptions.
Records incidents, cataloguing them by symptom and resolution.
Acts under guidance to record and track reliability data for services.
Identify and diagnose incidents and problems.
Categorize and record reported queries and provide solutions.
Support problem identification.
Advise end users on appropriate course of action.
Monitor issues from start to resolution.
Escalate, if needed, unresolved problems to a higher level of support.
Provide essential online security advice and support.
Perform first line resolution as appropriate.
Create and input into knowledge articles.
Adhere to and maintain all appropriate targets, including first response.
Adhere to all policies and control standards.

Cognizant Walkin Drive – Details

How to Prepare Iris Technical Support Interview ?

1. Understand the Role

Job Description: You’ll be working within the IT support team, providing service and resolution for IT incidents and service requests. The role involves interacting with colleagues and ensuring smooth IT operations. You’ll be responsible for diagnosing technical issues, providing solutions, and escalating problems when necessary.
Key Responsibilities:
- Handling IT service requests and incidents.
- Offering first-line resolution and troubleshooting.
- Communicating effectively with users and providing timely updates.
- Logging and tracking incidents in the system.
- Supporting end users on technical queries and security advice.

2. Research the Company

Iris is likely a technology services company that provides IT support, software, or digital solutions. Familiarize yourself with their products or services if possible.
Check their official website or recent news about the company for additional context on their technology or projects.

3. Key Skills Required

Technical Knowledge: Ensure you have a basic understanding of IT systems, hardware, software, operating systems (Windows, Linux, etc.), networking, and troubleshooting. Be ready to demonstrate your problem-solving ability.
Customer Service: Since the job requires interaction with colleagues, ensure you are ready to demonstrate excellent customer service skills. Be polite, professional, and patient.
Communication Skills: English communication is important as you’ll be assisting users and documenting incidents. Practice clear and concise communication, both written and verbal.

4. Review IT Support Concepts

Incident Management: Be familiar with terms like incident logging, service requests, incident categorization, incident prioritization, and first-line support. Understand how IT support teams use tools for tracking issues and ensuring timely resolution.
Common IT Issues: Brush up on basic troubleshooting for common IT problems like software malfunctions, network issues, printer issues, password resets, and other end-user support scenarios.
Security and Safety: Know basic IT security best practices, such as protecting passwords, recognizing phishing attempts, and offering solutions to security-related queries.

5. Prepare for the Recruitment Process

Round 1 – Written Test: The written test may assess your logical thinking, problem-solving skills, and technical knowledge. Review basic IT concepts and practice general aptitude questions.
Round 2 – HR Discussion & Voice and Accent Round: Prepare to discuss your qualifications, career goals, and why you’re interested in the role. Practice clear and neutral accent communication in English.
Round 3 – Technical Interview: Be ready for questions related to IT support scenarios. Expect technical problem-solving questions and troubleshooting scenarios where you’ll need to walk the interviewer through your thought process.

6. Common Interview Questions

Tell us about yourself: Focus on your educational background, relevant skills, and why you are excited about a technical support role.
Why do you want to work at Iris?: Show that you’ve researched the company and are interested in their services, culture, and career growth opportunities.
How would you troubleshoot a common IT issue?: Be prepared to explain how you would handle issues like a slow computer, network connectivity problems, or a software installation issue.
Describe a situation where you solved a technical problem: Use the STAR (Situation, Task, Action, Result) method to describe a time you fixed a technical issue and helped someone.

7. Prepare Your Documents

Ensure you have your updated resume, photo ID proof, and any relevant academic certificates. Since the company is looking for recent graduates (2023/2024 batch), bring proof of your course completion and no standing arrears.

8. Dress Professionally

Since this is a walk-in interview, aim for a business casual look. This will show you are taking the interview seriously.

9. Other Important Points

Work Commitment Bond: Be prepared to discuss the 2-year bond. Think about how you can express your interest in long-term growth with the company and commitment to your role.
Shift Timing: The shift will be from 2 PM to 11 PM, so be sure that you’re comfortable with this timing before the interview.

How to Apply for Iris Walkin Drive ?

If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.

Dear Friends,
Due to heavy rain and the cyclone, the Iris KPO Walk-In has been canceled. We advise you to avoid attending walk-in drives during heavy rain for your safety.
We apologize for any inconvenience caused and will update you on any rescheduling or further instructions.
Stay safe!