Introduction
Accenture is conducting a Walk-in Drive 2026 for the role of Customer Support Associate (Inbound Sales Representative Associate – Voice) in Mumbai. This hiring opportunity is ideal for candidates with customer service experience who are looking to work in the BPM and customer operations domain.
The walk-in interview provides candidates the chance to directly interact with the hiring team and explore career opportunities in customer support operations. Interested applicants who meet the eligibility criteria can attend the walk-in interview on the scheduled dates.
Walk-in Job Overview
- Company Name: Accenture
- Job Role: Customer Support Associate (Inbound Sales Representative Associate – Voice)
- Qualification: HSC
- Experience: 1 to 6 Years
- Salary: Best in Industry
- Job Location: Mumbai, Navi Mumbai, Mumbai Suburban (All Areas)
- Walk-in Date: 17th March – 18th March 2026
- Walk-in Time: 10:30 AM – 4:00 PM
- Employment Type: Full-Time, Permanent
About Company
Accenture is a global professional services company that delivers services in digital transformation, cloud computing, and cybersecurity. The company operates across more than 120 countries and serves clients in over 40 different industries.
With a workforce of more than 600,000 professionals worldwide, Accenture provides consulting, technology, and operations services to organizations across sectors. The company combines advanced technology capabilities with industry expertise to help businesses improve performance and create long-term value.
Accenture’s operations services division focuses on delivering customer support solutions, contact center operations, and business process management services. Employees working in this domain contribute to improving customer experience and resolving service issues efficiently.
Job Description
The Customer Support Associate – Voice role is part of the Customer Support Operations team. Candidates selected for this role will work in the contact center environment and assist customers with queries, complaints, and service requests.
The position involves managing inbound customer interactions and providing effective solutions to ensure customer satisfaction. Employees will also be responsible for resolving service issues within defined service level agreements.
Candidates must demonstrate strong communication skills and the ability to handle customer concerns professionally. The role may also require employees to work in rotational shifts depending on business requirements.
Key Responsibilities
- Handle inbound customer interactions through voice-based support
- Respond to customer queries and provide accurate information
- Resolve complaints and service issues within defined service levels
- Ensure customer satisfaction by providing effective resolutions
- Manage escalations and follow proper service procedures
- Work closely with team members and supervisors to improve service quality
- Follow company guidelines and customer support processes
- Maintain proper documentation of customer interactions
Required Skills
- Strong written and verbal communication skills
- Ability to work effectively in a team environment
- Adaptability and flexibility in a dynamic work environment
- Ability to perform well under pressure
- Quick learning ability and willingness to adapt to new processes
- Customer service orientation and problem-solving mindset
Eligibility Criteria
- Candidates interested in attending the Accenture Walk-in Drive 2026 must meet the following eligibility requirements.
- Applicants should have completed HSC (Higher Secondary Certificate). Candidates with 1 to 6 years of experience in customer support, voice processes, or international call center operations are eligible to apply.
- Candidates should possess strong communication skills and the ability to manage customer interactions effectively. Experience in voice-based processes such as international calling, customer support, or sales support will be beneficial.
- Applicants must also be comfortable working in rotational shifts as required in customer support operations.
Documents to Carry
Candidates attending the walk-in interview should bring the following documents.
- Updated Resume
- Passport Size Photos
- Government ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 17th March – 18th March 2026 |
| Time | 10:30 AM – 4:00 PM |
| Venue | Accenture MDC2 B, Ground Floor B Wing, Plant 3, Lal Bahadur Shastri Marg, Ambewadi, Godrej & Boyce Industry Estate, Vikhroli West, Mumbai, Maharashtra 400079 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Is prior registration required for the walk-in interview?
Candidates can directly attend the walk-in interview, but it is recommended to check the official platform for registration requirements.
Can freshers attend the walk-in drive?
The role requires 1 to 6 years of experience, so candidates with relevant customer support experience are preferred.
What documents should I bring for the interview?
Applicants should carry an updated resume, passport-size photographs, valid ID proof, educational certificates, and experience documents if applicable.
What is the job location for this role?
The position is based in Mumbai, Navi Mumbai, and Mumbai Suburban areas.