CGI Off Campus Drive

CGI Off Campus Drive for Service Desk Technician

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CGI Inc. is a Canadian multinational information technology consulting and systems integration company headquartered in Montreal, Quebec, Canada. The company went public in 1986 with a primary listing on the Toronto Stock Exchange

A CGI company specializes in creating computer-generated imagery used in films, television, video games, advertisements, and digital media. These companies use advanced software and powerful computers to design realistic or stylized 3D models, animations, and visual effects. CGI companies play an important role in modern entertainment by bringing imaginary characters, environments, and scenes to life. Their work includes modeling, texturing, lighting, animation, and rendering to produce high-quality visuals. Many CGI companies also work in fields such as architectural visualization, virtual reality, medical simulations, and product design. With the growth of digital platforms and streaming services, the demand for CGI companies has increased rapidly. They combine creativity with technology, employing artists, animators, and technical experts who collaborate to deliver visually stunning results. Overall, CGI companies are essential in shaping today’s visual storytelling and digital experiences across many industries.


CGI Employee Perks and Benefits:

Health and Insurance Benefits – Medical insurance, health check-ups, and wellness programs to support employees’ physical and mental well-being.

Paid Leave and Holidays – Earned leave, sick leave, maternity/paternity leave, and paid holidays for work–life balance.

Financial Benefits – Competitive salaries, performance bonuses, retirement plans, and provident fund support.

Flexible Work Options – Work-from-home, hybrid work models, and flexible working hours.

Career Growth and Learning – Training programs, skill development courses, and opportunities for promotion

Job Details:

Job Role: Service Desk Technician

Qualification: Bachelor’s degree

Location: Bangalore

Experience: Freshers

Salary: Best in Industry

Job Description:

1. Technical Support (L1/L1.5)

Serve as the first point of contact for IT support requests from retail store employees.
Troubleshoot and resolve issues related to: POS systems Barcode scanners Cash drawers Payment terminals (EDC machines) Printers & label printers Handheld devices (HHT/RDT) Store desktops, laptops, and tablets
Provide remote assistance via phone, remote tools, chat, or ticketing systems.


2. Incident 

Log and document all incidents and service requests in the ITSM tool (ServiceNow).
Categorize, prioritize, and assign tickets as per SLA guidelines.
Achieve high first-call resolution (FCR) by following knowledge base guides.
Escalate unresolved issues to L2/L3 teams with complete troubleshooting notes.


3. Retail System Support

Support store applications including POS software, inventory systems, CRM tools, and workforce management tools.
Assist in price update failures, inventory sync issues, and store opening/closing process support.
Monitor real-time POS connectivity and store uptime issues.


4. Network & Connectivity Troubleshooting

Basic troubleshooting for: Store Wi-Fi Router/modem issues Switch and LAN connectivity VPN issues for store systems
Coordinate with network teams for escalations.


5. Hardware Setup & Maintenance
(Depending on organization policies)

Assist with installation, replacement, or configuration of POS hardware.
Perform basic diagnostics for faulty devices and coordinate with vendors for repair/replacement.


6. Customer Service & Communication

Provide clear, friendly, and professional communication with store staff.
Guide users step-by-step to resolve issues.
Set expectations for resolution times and keep users updated.


7. Documentation & Reporting

Maintain detailed ticket notes and troubleshooting steps.
Update knowledge base articles and SOPs for recurring issues.
Submit daily/weekly operational reports if required.


8. Compliance & Store Operations Support

Follow ITIL best practices for Incident, Request, and Problem Management.
Ensure adherence to security, data privacy, and retail compliance policies.
Support critical retail periods (weekends, holidays, sale events).


Required Skills & Qualifications
Technical Skills

Basic knowledge of Windows OS, retail applications, and POS systems.
Familiarity with hardware peripherals (printers, scanners, payment devices).
Understanding of network basics (LAN/WAN, IP, DNS, DHCP).
Experience using ticketing systems (ServiceNow, Remedy, etc.).

Soft Skills

Strong communication and customer service skills.
Ability to work under pressure during peak retail hours.
Good problem-solving and analytical thinking.
Team player and quick learner

Project Requirement

Work from Office all five days of week
Work in rotational night shifts and week offs
Work from Electronic City location in Bangalore

Skills:
  • English
  • Service Request Management

How to Apply for CGI Off Campus Drive ?

Step 1: Go through the VisitJobsite entire CGI Off Campus Drive article.
Step 2: Make sure that you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.

Apply for CGI Recruitment  – Important Link
Service Desk Technician: Apply for this Job