DrinkPrime is hiring for the position of Customer Success Executive as part of its Off-Campus Drive 2025. This exciting opportunity is open to candidates with any degree and is based in Bangalore. As a Customer Success Executive, you will play a vital role in providing exceptional customer service through calls, emails, and chats, ensuring that inquiries and issues are resolved in a timely and professional manner. If you have experience working with ticketing tools like Freshdesk or Zendesk, and are passionate about helping customers, this could be a great fit for you. With a competitive salary offering the best in the industry, this is your chance to be part of a dynamic and fast-paced environment.
About Company:
DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organisation that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day.
At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of DrinkPrime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.
Job Details:
Job Role: Customer Success Executive
Qualification: Any degree
Last Date: ASAP
Location: Bangalore
Salary: Best In Industry
Job Description:
As a Customer Experience Executive at DrinkPrime, you will play a crucial role in delivering timely, accurate, and professional customer service. In this fun and fast-paced environment, you will interact with customers through calls, emails, and chats, ensuring that their inquiries and issues are resolved efficiently.
What You Will Be Doing:
- Provide assistance and advice to customers, adhering to DrinkPrime’s protocols and services.
- Communicate courteously with customers to ensure a positive experience.
- Handle customer complaints, inquiries, and requests promptly and professionally.
- Maintain accurate records of discussions and correspondence with customers.
- Collaborate with various teams (Sales, Operations, Delivery, Finance, etc.) for effective and quick issue resolution.
- Identify ways to measure customer satisfaction and continuously work towards improving services.
What We Need in You:
- Experience working with ticketing tools like Freshdesk, Zendesk, etc.
- Proven experience in handling calls and emails with customers.
- Chat experience is a plus (but optional).
- Excellent English communication skills, both written and verbal.
- Strong sense of customer empathy.
- Creativity and a good sense of humor will be an added advantage.
How to Apply for DrinkPrime Off Campus Drive 2025?
Step 1: Go through the entire job post of DrinkPrime Off Campus Drive.
Step 2: Make sure that you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.
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