Meazure Learning provides secure, reliable, and convenient test development, administration, and delivery solutions for academic and professional credentialing programs. We offer the human expertise and end-to-end software solutions needed to achieve the optimal testing experience. With remote, test center, hybrid, and event-based delivery capabilities, we adapt to the unique needs of each exam program and test-taker. We empower our clients, test-takers, and industry leaders through our mission to move people forward in their educational, professional, and personal lives.
Job Details:
Role: Process Associate
Qualification: Any Graduate
Experience: 0 – 4 years
Salary/CTC: Best in Industry
Job Location: Chennai
Walk-in Date: 15th – 16th December , 10.00 AM – 3.30 PM
Job Description:
Our Process Associate Trainees (Proctors) provide world class customer service client test takers by setting up and facilitating testing sessions to ensure support and integrity in the testing process.
The Responsibilities:
- Proctor exams and other tests, virtually; includes “Start-Up”, submission, and log-out of a test taker’s exam in accordance with each clients exam rules
- Serve as a liaison between Operations staff and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues
- Log Active Interventions so they can be reported on at a Company level
- Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers
- Interviewing test takers with required documentation
- Assist test takers to complete prerequisites of the exam Validate and Verify the identity of the test taker
- Supervise the examination for the entire period and document the same in the database.
- Participate in weekly review meetings.
- Report technical issues during the exam to the technical support team
- Provide excellent customer service to test takers and clients by using the business provided customer support tool including chat and email support.
Additional Position Information:
- Work from Office
- Location: Hitech City
- Core Hours: Rotational – Night Shifts
- Core Days Worked: 5 Days
- Shift Schedules/Week off will be defined by the Work Force Management Team as per the business requirement.
Desired Attributes:
- Excellent verbal and written communication (English required)
- Ability to communicate effectively with customers and employees
- Technical aptitude; preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite
- Ability to be responsive and adept at problem-resolution and critical thinking
- Ability to achieve positive satisfaction results from customers and employees
The Benefits:
- Competitive Pay
- Two-way Cab Services (Selective Regions)
- Healthy work Culture
- Career Growth Opportunities
- Company Sponsored Health Insurance
- Referral Award Program
- Company Provided IT Equipment
Examity Walkin Drive Detail
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| IMPORTANT |
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| Just attend the walk-in drive at the address below. Time and Venue 15th – 16th December , 10.00 AM – 3.30 PM 2nd Floor , My Home Twitza Building Hitech City Main Rd, Diamond Hills, Hyderabad, Telangana 500081 Apply Link: Check Here |