Firstsource Off Campus Drive

Firstsource Off Campus Drive for Customer Service Trainee

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Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Firstsource Employee Perks and Benefits: Empowering People Beyond the Workplace

Health & Wellness

Comprehensive medical, dental, life insurance and wellness programs support physical and mental well-being.

Learning & Career Development

Firstsource Academy provides on-demand learning, domain training, and leadership programs to enhance skills and advance careers.

Work-Life Balance & Additional Perks

Subsidized transport, night-shift allowances, and higher education support help employees manage work and personal life.

Inclusion & Diversity

An inclusive culture emphasizing diversity, equity, and belonging ensures employees feel respected, engaged, and empowered.

Long-Term Benefits

Eligible employees participate in the Employee Stock Option Scheme (ESOS) to share in company growth and long-term success.

Job Details:

Role: Customer Service Trainee

Qualification: Any Graduation

Experience: Entry Level

Salary/CTC: Best in Industry

Job Location: Chennai

Last Date: ASAP

Job Description:

This role responds to customer queries and provides resolution, support, and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

CORE RESPONSIBILITIES

  • Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
  • Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team performance.
  • Grasp, Comprehend & clear the training period with relevant toll-gate scores
  • Attend all team briefing/meetings/coachings on a timely basis.
  • Be knowledgeable of regular process changes provided
  • Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
  • Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
  • Adhere to Company Code of Conduct & policies laid by the HR
  • Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
  • Connecting with customers, listen, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
  • On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer understands the reasoning behind decisions that are made.
  • Act as a team player and coordinate work respectfully with fellow members in co-ordination.
  • Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
  • Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
  • Work towards targets set, manage own time and prioritise tasks to meet through expected work discipline as a professional.
  • Work closely with team leader by implementing the coaching aspects discussed for self and career development

Value-Add Responsibilities:

  • Participative in team bonding, offline activities as necessary
  • Assist new team members in need and breed the team culture

Essential Knowledge:

  • Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

  • Willingness to work in rotating shifts (including night shifts).
  • Communicate effectively, both orally and in writing.
  • Flexibility to meet business requirements and fluctuating workload
  • Organize, prioritize, and schedule work assignments.
  • Hardworking and Smart working attitude with openness to feedback
  • Have acceptable typing speed of atleast 20 WPM/90% Accuracy

MINIMUM QUALIFICATION:

  • Graduate(Fresher)

How to Apply for Firstsource Off Campus Drive ?

Step 1: Go through the VisitJobsite entire Firstsource Off Campus Drive article.
Step 2: Make sure that you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.

To Check & Apply for Firstsource Recruitment – Important Link
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