Persona, a leading talent agency trusted by top global startups, is on the lookout for motivated professionals to join their team as Client Support Associates. With a vision to connect exceptional talent with the world’s fastest-growing technology companies, Persona provides an opportunity to work remotely with industry giants backed by top investors like Sequoia Capital, Founders Fund, and Andreessen Horowitz. If you’re someone with a passion for customer service, excellent communication skills, and a desire to work in a dynamic, fast-paced environment, this could be the perfect fit for you. As a Client Support Associate, you’ll work directly with innovative companies that are shaping the future, ensuring top-tier service and support for their clients. If you’re ready to build a career with a cutting-edge company, read on to find out more about the role and how to apply!
About Company:
Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.
Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.
Job Details:
- Job Role: Client Support Associate
- Qualification: Any Degree
- Salary/CTC: Best In Industry
- Location: Work From home
- Last Date: ASAP
Job Description:
Responsibilities:
- Provide prompt, accurate, and friendly customer service.
- Respond to customer and vendor inquiries through text, calls, tickets, and emails.
- Handle escalated customer support concerns effectively.
- Collaborate cross-functionally to resolve customer issues ranging from billing to technical challenges.
- Utilize a customer-focused, needs-based approach to educate and support clients as needed.
- Maintain a strong work ethic with a total commitment to customer satisfaction daily.
Requirements:
- Less than one year of proven experience in customer support.
- Preferred experience in a customer-driven, remote work environment.
- Exceptional communication skills across telephone, email, and text, with high attention to detail.
- Strong technical/computer skills, including the use of multi-screen systems.
- Basic understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP).
- Structured and self-motivated approach to achieving weekly, monthly, and quarterly goals.
- Passionate about customer service and eager to learn new software.
- Fully fluent in English
- Ability to commit long-term and full-time
- Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
- This position is for serious, career-oriented candidates
What We Offer:
- Best salaries in the industry
- Permanent ability to work from anywhere in the world
- Opportunities for growth and advancement
- A fast-paced and collaborative environment
- Warm and friendly company culture
- Full benefits
Benefits at Persona:
- Health insurance subsidy
- Unlimited paid time off (paid sick and vacation leaves)
- Annual bonuses based on performance
- Monthly tech allowance
- Opportunity to be paid in your currency of choice
- Others depending on seniority
How to Apply for Persona Off Campus Drive 2025?
Step 1: Go through the entire job post of Persona Off Campus Drive.
Step 2: Make sure that you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.
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