Prodapt Solutions has announced a Walk-in Drive 2026 for candidates interested in customer support roles in the telecom industry. The company is hiring for the International Chat Support role and invites eligible candidates to attend the walk-in interview during the specified dates.
This opportunity is suitable for candidates with strong communication skills who are interested in working in a fast-paced customer support environment. Applicants with experience in chat support, customer service, or telecom billing processes are encouraged to participate in this walk-in recruitment drive.
Walk-in Job Overview
Company Name: Prodapt Solutions
Job Role: International Chat Support – Telecom
Qualification: Bachelor’s Degree
Experience: 0–3 Years
Salary: Best in Industry
Job Location: Chennai
Walk-in Date: 10 March 2026 – 12 March 2026
Walk-in Time: 2:00 PM – 5:00 PM
Employment Type: Full Time, Permanent
No Of Openings: 50
About Company
Prodapt Solutions is a global technology and consulting company that focuses on the telecommunications and digital service provider industry. The company offers consulting, technology services, and managed solutions to telecom operators, digital platform companies, and technology providers across the world.
Headquartered in Chennai, Prodapt operates in more than 30 countries and employs thousands of professionals specializing in telecom technology, digital transformation, and enterprise services. The organization works with leading global telecom companies to help them build advanced digital networks and enhance customer experiences.
Prodapt is part of the Jhaver Group, a business conglomerate with more than a century of history and a strong global presence. The company has earned recognition for its innovation, workplace culture, and industry expertise. With a focus on technology-driven solutions and professional growth, Prodapt provides employees with opportunities to develop their skills and build long-term careers in the IT and telecom services industry.
Job Description
The International Chat Support role focuses on providing customer assistance through online chat platforms. Employees in this position will interact with customers to resolve service queries, provide information about telecom services, and ensure a positive customer experience.
The role requires strong written communication skills, the ability to handle multiple conversations simultaneously, and the capability to resolve customer issues efficiently. Candidates will also work closely with team members and internal departments to ensure accurate and timely resolution of customer requests.
The position also involves identifying opportunities to promote additional telecom services during customer interactions. Maintaining detailed records of customer communication through CRM systems is another important part of the role.
Candidates selected for this position will work in a professional support environment and will be expected to meet performance metrics related to service quality, response time, and customer satisfaction.
Key Responsibilities
- Communicate with customers through chat to answer queries and resolve issues related to telecom services.
- Provide clear and accurate information about products, services, and account details.
- Deliver timely solutions while maintaining high levels of customer satisfaction.
- Identify opportunities to recommend upgraded services or additional packages during customer interactions.
- Follow company procedures and operational guidelines during customer interactions.
- Record all customer conversations and service activities in the CRM system.
- Work with internal teams to resolve complex customer issues effectively.
- Participate in team meetings and training sessions to improve service quality and product knowledge.
- Meet performance metrics such as customer satisfaction scores, response time, and productivity targets.
- Contribute ideas and feedback to help improve customer service processes.
Required Skills
- Excellent written communication skills in English.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple customer conversations simultaneously.
- Good attention to detail while documenting customer interactions.
- Strong persuasion and sales aptitude for identifying upselling opportunities.
- Familiarity with CRM software and customer service tools.
- Time management and multitasking abilities in a fast-paced work environment.
- Ability to work effectively as part of a team.
Eligibility Criteria
Candidates applying for this role must meet the following criteria:
Applicants should have completed a Bachelor’s Degree in any discipline. Candidates must have a complete educational background following the 10+2+3 format, which includes secondary education, higher secondary education, and a three-year undergraduate degree.
The company is looking for candidates with 0–3 years of experience in customer support, chat process, or related roles. Applicants with previous experience in telecom billing or sales support processes may have an advantage.
Strong written communication skills in English are essential for this role. Candidates must also have the ability to handle multiple tasks and work efficiently in a high-volume customer service environment.
Applicants should be willing to work in night shifts and follow a work-from-office schedule for five days a week. The company provides transportation support and shift allowances for employees working night shifts.
Documents to Carry
Candidates attending the walk-in interview should bring the following documents:
- Updated Resume
- Passport Size Photos
- Government-issued ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Candidates who have attended interviews with the company within the last three months are advised not to reapply.
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 10 March 2026 – 12 March 2026 |
| Time | 2:00 PM – 5:00 PM |
| Venue | Module 1, Tower 1 (3rd Floor), IT Special Economic Zone Chennai 1, IT Special Economic Zone Pallavaram – Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Can freshers attend this walk-in drive?
Yes, candidates with 0–3 years of experience are eligible to attend this walk-in drive, which means freshers can also apply if they meet the eligibility criteria.
What documents should I carry for the interview?
Applicants should carry an updated resume, passport-size photographs, a valid government ID proof, and copies of their educational certificates. Candidates with work experience should also bring relevant experience documents.
What is the job location for this role?
The job location for the International Chat Support role is Chennai.
Is prior experience in telecom required?
Prior experience in telecom is not mandatory, but candidates with experience in chat support, customer service, or telecom billing processes may have an advantage during the selection process.