Trellix Off Campus Drive 2024: Hey there, eager job seekers! Trellix Off Campus Drive 2024 presents a fantastic opportunity for freshers with any graduation background as Customer Success Engineer Apprentices. Specifically tailored for those interested in the role of Graphics Intern, this position offers a great entry point into the exciting and innovative field. If you’re ready to embark on your career journey, make sure to visit the dedicated application page for all the important details, such as registration information, eligibility requirements, and a comprehensive job description. Seize this amazing chance to join the dynamic team at Thomson Reuters and step into a future full of potential. To everyone applying, best of luck on this exciting career path ahead!
About Company:
Trellix is a privately held cybersecurity company that was founded in 2022. It has been involved in the detection and prevention of major cybersecurity attacks. It provides hardware, software, and services to investigate cybersecurity attacks, protect against malicious software, and analyze IT security risks.
Designation Details:
Job Roles: Customer Success Engineer Apprentice
Qualification: Bachelor’s degree/ Any Graduation
Batch: Any Batch Candidates can apply
Location: Bangalore
Experience: Freshers/ Any
Salary: Best In Industry
Job Description:
Role Overview:
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging Network security Products. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning of software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support to customer/users where the product is highly technical or sophisticated in nature.
Customer Success Engineer Intern provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base.
Principal Duties and Responsibilities
- Take the incident opened by the customer and troubleshoot, gather appropriate data, consult others when necessary and own the issue through to resolution.
- Assess and understand the impact, severity and urgency of issues.
- Provide consultation to a customer for them to extract maximum value from the products by answering product-specific questions to enhance the customer experience.
- In some cases, work alongside a customer’s technical teams to assist them in extracting the maximum value.
- Participate in critical escalation calls with the customer, describe technical details in a clear and concise manner appropriate to the level of technical capability of the audience.
- Provide technical solutions to customers for specific individual or grouped products with a high focus on quality and expedient resolution.
- Achieve outstanding results across key performance indicators like CSAT, Resolution Time, Response Time, etc.
- Collaborate and communicate with all other internal relationship management groups to improve the customer experience.
- Set and manage expectations with customers, including regular and timely communications.
- Assist customers with the implementation of workarounds/solutions.
- Identify data requirements and assist with data collection as required.
- Participate in after-hours coverage for customer escalations on a scheduled basis.
- Conduct remote sessions with customers as required.
- Author KB articles and SNS communications.
Experience /Skill Sets Required
- Customer focused, with a pro-active and responsive approach.
- Able to understand and define customer needs.
- Excellent verbal and written communication skills.
- Ability to communicate complicated issues at multiple levels, adjusting in style and content to recognize the differing needs of customer audience.
- Strong, proven customer service skills and experience supporting customers in large/global scale environments.
- Ability to multi-task, prioritize job requirements, and meet deadlines.
- Strong problem solving skills.
- Friendly and approachable personality with positive attitude
How to Apply for Trellix Off Campus Drive 2024?
Step 1: Go through the VisitJobsite entire Trellix Off Campus Drive 2024 article.
Step 2: if you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.
To Apply for Trellix Off Campus Drive Customer Success Engineer Apprentice Role: Click here
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