IDFC first Off Campus Drive

IDFC First Bank Off Campus Drive For Program Associate

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IDFC First Bank is an Indian Private Sector Bank formed by the merger of the banking arm of Infrastructure Development Finance Company and Capital First Ltd., an Indian non-bank financial institution. The new brand identity of IDFC FIRST Bank signifies growth and energy. It reflects the progressive spirit of our times.

IDFC First Bank Employee Perks & Benefits

Competitive Salary
Employees receive a competitive compensation package, including fixed and performance-based pay.

Health & Wellness
Comprehensive health insurance for employees and dependents. Maternity and paternity leave, along with wellness programs, are also offered.

Retirement Benefits
Employees benefit from Provident Fund (PF) contributions, along with gratuity payments after a qualifying period of service.

Stock Options
Eligible employees have access to an Employee Stock Option Plan (ESOP), enabling them to acquire shares in the bank at preferential rates.

Paid Time Off
Generous paid leave, including annual leave, sick leave, and public holidays, promoting work-life balance.

Learning & Development
IDFC First Bank offers training programs, skill development workshops, and education assistance for further studies or certifications.

Performance Recognition
Employees are rewarded with performance bonuses and recognition programs for individual and team achievements.

Work-Life Balance
Flexible working hours and remote work options, depending on the role, enhance work-life harmony.

Employee Assistance
The bank provides counseling, legal, and financial support services through Employee Assistance Programs (EAP).

Employee Engagement
Opportunities for community service, team-building activities, and CSR initiatives.

Job Details:

Role: Program Associate

Qualification: Bachelor’s/ Master’s degree

Experience: Fresher/ Experienced

Salary/CTC: Best in Industry

Job Location: Mumbai, Chennai

Last Date: ASAP

Job Description:

Program Associate – Privilege Banking will support the NRI Business within Retail Banking by driving key Relationship Banking (RB) metrics such as customer acquisition, activation, engagement, and cross-sell. Based in Mumbai, this role focuses on enhancing the customer experience across all touchpoints, designing engagement plans for affluent customers, and coordinating with internal teams to ensure premium servicing. The role also involves campaign execution, data analysis, and collaboration with digital and operations teams to deliver a seamless and differentiated experience for program customers.

Key Responsibilities

Primary Responsibilities
  • Drive improvement in Relationship Banking KPIs including customer acquisition, activation, engagement, cross-sell, and group formation.
  • Design and operationalize engagement plans for affluent customers.
  • Execute and manage Relationship Banking campaigns to enhance customer experience and program visibility.
  • Analyze data to identify performance gaps and drive initiatives for improvement.
  • Ensure a seamless customer experience across all touchpoints by coordinating with relevant stakeholders.
Secondary Responsibilities
  • Ensure premium servicing and quick resolution for all program customers (both IND and Non-IND).
  • Collaborate with the Optimus team to create a premium in-app experience.
  • Work with HPE, Ops, and IT teams to ensure consistent program branding across all communications and platforms.
  • Set up on-ground processes for customer onboarding and benefit delivery.
  • Coordinate with SFDC for process builds and workbench changes.
  • Liaise with channel teams to streamline RM-led processes.

What We Are Looking For

Education
  • Graduate in any discipline (Full time)
  • Post-graduation (MBA/PGDM) is preferred.
Experience
  • Experience in program management, customer engagement, or relationship banking within the retail or NRI banking domain.
  • Proven track record of managing cross-functional initiatives and driving customer-centric strategies.
Skills and Attributes
  • Strong analytical skills with the ability to interpret data and drive performance improvements.
  • Excellent stakeholder management and coordination capabilities.
  • Deep understanding of customer experience design and premium servicing models.
  • Ability to manage multiple projects and campaigns simultaneously.
  • Fluent in English with strong problem-solving skills.
  • Familiarity with CRM platforms like SFDC and digital engagement tools.

How to Apply for IDFC First Bank Off Campus Drive ?

Step 1: Go through the VisitJobsite entire IDFC First Bank Off Campus Drive article.
Step 2: Make sure that you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.

To Check & Apply for IDFC First Bank Recruitment – Important Link
Program Associate – Apply for this Job
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